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Middesk · 3 days ago

Account Manager, Enterprise Banking

San Francisco, CA

Full-time

Hybrid

Senior Level

6+ years exp

Middesk is a company focused on transforming business identity verification. They are seeking an Account Manager for their Enterprise Banking sector to manage relationships with large accounts, ensuring customer satisfaction and growth while advocating for their needs within the company.

Business DevelopmentEnterprise Resource Planning (ERP)Enterprise SoftwareFinTechInformation TechnologyRisk Management

Growth Opportunities

Responsibilities

Take ownership of the overall relationship, strategy, and growth of each customer in your portfolio, ensuring their satisfaction, retention, and growth

Work closely with your customers to develop a joint strategy that drives existing and new product usage

Drive adoption and usage of existing products by collaborating closely with internal teams across Go-To-Market, Product and Operations

Identify, pursue, negotiate and close new business opportunities that will drive value for both parties

Cultivate new and strengthen existing relationships across all relevant functions and levels, ensuring a resilient partnership and creating champions within the customer's organizations

Become a subject matter expert in the industry, customer use cases, and Middesk product suite to bring forward effective solutions to your customer’s needs and challenges

Understand and advocate for your customers’ product needs and requests to our Product teams on a systematic basis to ensure they are incorporated into future product roadmaps

Support the development of new content and processes for the Account Management team

Qualification

Account ManagementB2B SaaS experienceBankingFintech experienceStrategic planningNegotiation skillsRelationship buildingCommunicatorCommercial acumenAdvocating for customer needsNavigating ambiguity

Required

6+ years of experience in Account Management or Customer Success within B2B SaaS, managing portfolios of high-value, high-touch accounts

Banking or Fintech experience is required

Ability to drive strategic conversations and plans with decision-makers and executives, as well as identifying creative solutions to drive our customers' businesses forward

Ability to effectively cultivate trust, build strategic relationships as well as identify and develop new relationships, across all relevant functions and levels of a customer's organization

Strong commercial acumen and effective negotiation skills

Works seamlessly with internal stakeholders across Go-To-Market and Product teams

Effectively advocates for customer needs to Product teams to shape future product direction and development

Excellent communicator, effectively communicating to technical, operational and executive audiences

Comfortable navigating ambiguity and effectively prioritizing work to maximize productivity

A go-getter at heart, keen to make an impact for your customers, team and company and with the grit to push through challenges and ambiguity