Sun Life · 2 months ago
Maryland Member Outreach and Engagement Consultant, DentaQuest
Baltimore, Maryland
Full-time
Hybrid
Entry, Mid Level
$54K/yr - $81K/yr
2+ years expSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. The Member Outreach and Engagement Consultant will develop member outreach initiatives to improve oral health outcomes and literacy, while networking with members and community organizations to increase awareness.
FinanceFinancial ServicesInsurance
Responsibilities
Collaborate with internal teams including marketing, data science and national outreach and connect with external community groups and state agencies to develop and execute customized outreach strategies for improving oral health outcomes of enrollees
Implement enrollee outreach and education programs with the goal of improving oral health literacy as well as ensuring compliance with contractual requirements
Develop and implement strategy to increase enrollee utilization to and achieve dental goals as required by client contract and/or goals
Establish community relationships and partnerships that provide for participation in health care initiatives and programs in the dental and medical public health arena to create dental and program awareness
Develop educational materials and training tools in accordance with federal and state requirements for managed care organizations and community organizations to engage them in the effort to educate Medicaid enrollees on the importance of oral health
Manage workflow, time and program interventions within budget parameters and contractual timelines
Provide enrollee care coordination including collaboration with Client Engagement and/or Provider Engagement to facilitate enrollee access to care
Track and monitor performance measures and report results to management and state agency if applicable
Organize, plan and source community opportunities to participate in events (health fairs, faith-based organizations, schools etc.) to provide enrollees with education on oral health and when feasible secure provider to conduct onsite dental screenings
Provide enrollees with guidance and referrals during events based on information gathered during interactions with enrollees and results of dental screening
Attend and plan events throughout the state based on metric results, county demographics and utilization patterns. Ensure events are distributed equally throughout the state, rural and urban areas and comply with quota and requirements of the contract
Represent the company in a professional manner at all times
Communicate to management ways to improve processes and productivity of team efforts
Establish and maintain professional relationships with client and community contacts
Complete special projects as requested
Qualification
Required
Candidates must reside in the state of Maryland
Background in education or health education
2 years job related experience
Familiarity with computer software such as Microsoft Office (Word, Excel, Outlook)
Typing skills of 40+ words per minute
Effective oral communication and business writing skills
Attention to detail, accuracy and organizational skills
Effective interpersonal skills
Ability to prioritize and adapt to changing priorities
Required to attend additional training as requested/deemed necessary
Frequent travel up to 50% of the time, including ability to travel long distances
Preferred
Experience working in a managed care environment
Knowledge of healthcare advocacy activities
Knowledge of the Medicaid program requirements
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase