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Accenture · 1 month ago

Workplace Location Services Analyst

TX - Dallas

Full-time

Onsite

Entry Level

$48K/yr - $103K/yr

1+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Workplace Location Services Analyst role is responsible for providing office operations services and white-glove customer support, ensuring an engaging in-office experience for clients and employees.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Fosters an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees

May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions

Supports life safety efforts, including badge access, audit reports, and general CCure administration

Auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations, and catering support to our customers, cross-support to our local technology team, and providing support to high-profile in-office events as needed

Plans and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives

Identifies new ways to add value & proactively taking on new tasks to help the team to be more productive

Independently completes a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

Understands Accenture's collaboration/technology tools and support customer utilization of these tools

Supports the planning for and execution of all on-site meetings and events

Makes process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

Receives, reviews and allocates Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

Manages vendor relationships ensuring current NDA’s are on file

Prepares, pulling & analyzing data reports including those around in office bookings and activities

Qualification

Meeting planningCustomer serviceEvent executionFood & beverage knowledgeVendor managementProfessionalismCritical thinkingProblem-solvingCommunicationOrganizational skillsTime managementFlexibilityConfidentialityTeam collaboration

Required

Can lift/move up to 40lbs

Minimum of 1 year of meeting planning experience in a hospitality or professional setting

Minimum of 1 year of experience planning and executing high-end internal and/or external client/customer-facing events

Minimum of 1 year of experience in a customer service role

Willing to step outside role to complete tasks in other areas of the Workplace

Critical thinking and problem-solving skills

Ability to take ownership and make decisions independent of client involvement (proactive)

Proven ability to work independently and as a team member

Excellent communication skills (written and oral)

Excellent organizational, multitasking and time management skills

Highly responsive, flexible and adaptable

High level of professionalism

Ability to work with highly confidential material and maintain confidentiality

Seeks out challenges and opportunities to grow

Business partner attitude and approach

Ability to work with all levels of personnel

High business acumen

Seeks to analyze and solve problems

High level of professionalism with a good executive presence—demonstrated poise, calm under fire

Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments

Understands that decisions impact own work and may impact the work of others

Works as an individual contributor as a part of a team, with a focused scope of work

Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience