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Kessler Collection · 3 days ago

Night Audit Supervisor

Asheville, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kessler Hospitality is known for its artistically inspired boutique hotels, and they are seeking a Night Audit Supervisor to manage hotel cashier transactions and ensure accuracy in guest billing. The role involves generating daily reports, balancing revenues, and providing reliable information to the management team.

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Responsibilities

Maintain a warm and friendly demeanor at all times

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Must be able to multitask and prioritize departmental functions to meet deadlines

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Attend all hotel required meetings and trainings

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives

Must be able to cross-train in other hotel related areas

Must be able to maintain confidentiality of information

Must be able to show initiative, including anticipating guest or operational needs

Perform other duties as requested by management

Must be able to work with and understand financial information and data, and basic arithmetic functions

Must be able to prioritize job functions in order to meet deadlines

Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)

Audit and reconcile financial and statistical reports

Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards

Audit and reconcile all Front Desk and Food & Beverage Cashier’s work

Audit, reconcile, consolidate, and transmit all credit cards on a timely basis

Prioritize job functions in order to meet deadlines

Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures

Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel

Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed

Ensure overall guest satisfaction

Investigate and handle complaints, disturbances, emergencies, etc. during shift

Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements

Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc

Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner

Handle special guest requests

Have knowledge of and assist in all emergency procedures as required

Qualification

Financial reportingHotel operationsSupervisory experienceGuest servicesProblem solvingMultitaskingCommunication skillsConfidentialityTeamwork

Required

High School diploma or equivalent required

At least 2 to 3 years of progressive experience in a hotel or a related field required

Flexible and long hours sometimes required

Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Late/Overnight shift