Wavelynx · 8 hours ago
IT Support Specialist
Broomfield, CO
Full-time
Onsite
Entry Level
$58K/yr - $65K/yr
1+ years expWavelynx is seeking a highly motivated and user-oriented IT Support Specialist to join their growing team. In this role, you will provide technical assistance and support to employees, ensuring they have the necessary tools and technology to be successful while troubleshooting IT issues and improving processes.
Security
Responsibilities
Provide technical support to employees:
Own the onboarding process to provide consistent training for incoming employees and contractors, including the onboarding training materials
Respond to user support requests via ticketing system, phone, email, or chat
Diagnose and resolve hardware and software issues
Set up user workstations or equipment swaps for new hires, including cable management
Provide audio/visual setup and support for meetings
Troubleshoot network connectivity problems
Assist with the installation and configuration of software and hardware, including interfacing with warranty services
Provide basic training and guidance on IT systems and tools
Provide support and maintenance via MDM/UEM software
Maintain the IT ticketing system and create/support other ticketing systems
Maintain IT documentation:
Create and update knowledge base articles and troubleshooting guides
Document IT processes and procedures
Maintain accurate records of IT assets and inventory
Collaborate with IT team members:
Work closely with other IT staff to resolve complex issues
Contribute to the development and implementation of IT projects
Participate in team meetings and knowledge-sharing sessions
Facilitate keeping IT equipment in stock
Ensure customer satisfaction:
Provide timely and effective support to all employees
Maintain a positive and helpful attitude
Strive to exceed user expectations
Qualification
Required
Associate's or higher degree from an accredited university, or equivalent relevant technical work experience
1+ years of experience in an IT support or customer service-related role
Strong understanding of computer hardware and software
Familiarity with networking concepts and protocols
Experience with troubleshooting and resolving IT issues
Excellent communication and interpersonal skills, both verbal and written
Ability to explain technical concepts clearly and concisely
Patience and empathy in dealing with frustrated users
Strong analytical and problem-solving abilities
Take ownership of and be accountable for your areas of responsibility
Look for new areas of responsibility to take ownership of when possible, but not to the detriment of current responsibilities
Requires the physical ability to lift and carry equipment (up to 50 lbs), perform detailed work with hands, and work in various positions and locations
Preferred
Experience working with Windows, macOS, Linux, iOS, and Android operating systems
Experience with Google web applications and Google Workspace
Experience providing effective remote support for colleagues
Experience with helpdesk and MDM/UEM software
Benefits
Great rates on company-sponsored medical, dental, and vision insurance, with HSA-eligible plans available
Generous retirement benefits, including up to a 6% 401(k) match
Holidays, vacation, and sick leave
Opportunities for career growth and advancement
Company
Wavelynx
We’re guided by a simple truth: the most powerful security is the kind you don’t have to think about.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Triton Partners
2023-10-16Private Equity
Leadership Team
Hugo Wendling
CEO, WaveLynx Technologies
Mike Conlin
Chief Operating Officer
Recent News
2024-11-12
2024-11-12
Company data provided by crunchbase