Gainsight · 4 days ago
Senior Manager, Professional Services Operations
United States
Full-time
Remote
Senior Level
$140K/yr - $150K/yr
7+ years expGainsight is an AI-powered retention engine behind customer-centric companies, seeking a Senior Manager to enhance their Professional Services operations. This role involves optimizing operations, managing a team, and collaborating cross-functionally to drive efficiency and excellence in service delivery.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Manage the repository of PS operational content, including offering calculators, SOW templates, SKUs, and packaging
Execute the PS offer release process, ensuring coordination across Sales, Finance, Legal, and Delivery
Enforce opportunity data standards and manage approval workflows to ensure efficient SOW redlines and deal triage
Maintain naming, SKU, and pricing consistency to support repeatability and partner scale
Administer the internal PS tech stack and ensure governance and output standards are met
Implement prioritized AI and automation initiatives to increase accuracy and reduce manual effort
Collaborate with Product and internal tooling teams to operationalize AI use cases within PS workflows
Maintain the PSA platform, ensuring data accuracy, reporting reliability, and system stability
Support operations for SFDC, Services CPQ, Trello scoping workflows, and Workrails contract automation
Monitor data quality, forecasting, utilization, and delivery insights to drive continuous improvement
Ensure systems consistently support the operational needs of ARR services and partner delivery
Manage PS Sales Operations processes, including pricing governance, quoting workflows, and partner services coordination
Update and distribute enablement materials such as offer guides, battle cards, and objection handling frameworks for sellers and partners
Oversee automated partner workflows to ensure partner-delivered engagements adhere to standardized processes
Partner with Sales leadership to resolve operational friction and improve the seller experiences
Manage and mentor a team of four analysts across the US and India
Guide the Deal Desk team to focus on strategic operational impact and efficient sales support
Foster analyst autonomy in reporting, data management, and daily problem-solving
Uphold clear standards, operating rhythms, and documentation to ensure team consistency
Qualification
Required
7+ years in PS Operations, Deal Desk, or RevOps with experience managing operational workflows in a PS business
Experience with PSA platforms
Experience executing AI and automation initiatives in operational workflows
Proven ability to lead distributed teams and collaborate effectively with cross-functional partners
Strong operational discipline and comfort working in a multi-product environment
Experience maintaining enablement materials such as offer guides, playbooks, and positioning briefs for Sales and partners
Benefits
Comprehensive benefits package including fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
Morningstar.com
2025-11-03
Company data provided by crunchbase