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Avionté Staffing Software · 1 day ago

Director Client Management

United States

Full-time

Remote

Director/Executive

7+ years exp

Avionté Staffing Software is seeking a Director of Client Management to lead a team responsible for maximizing revenue growth and retention within their largest staffing firm customers. The role involves guiding the team in fostering executive-level relationships, driving platform adoption, and executing expansion strategies to meet ambitious targets.

Staffing & Recruiting

Responsibilities

Coach and mentor a team of account directors and managers, ensuring they effectively engage C-suite stakeholders and drive strategic account growth

Set and manage performance expectations, providing regular feedback, development opportunities, and structured career growth paths

Foster a data-driven, customer-centric sales culture focused on consultative value selling, revenue expansion, and long-term partnership building

Partner with internal teams (Sales, Product, Marketing, Customer Success) to ensure alignment on customer strategies and initiatives

Own overall ARR growth and retention goals for the Client Management team, ensuring team members meet or exceed individual quotas

Develop and implement account expansion strategies, identifying opportunities for upsells, cross-sells, and new product adoption

Monitor account health, proactively addressing risks to maintain a strong Gross Revenue Retention (GRR)

Oversee high-value contract negotiations, renewals, and multi-year deal structuring to maximize long-term revenue

Support team members in navigating complex, multi-stakeholder sales cycles, ensuring executive engagement at key staffing firms

Lead by example in building trusted relationships with CEOs, CFOs, COOs, and other senior leaders in the industry

Provide strategic oversight on quarterly business reviews (QBRs), ensuring customers receive actionable insights to optimize their use of Avionté’s platform

Work closely with Product, Marketing, and Customer Success to align account management strategies with Avionté’s business objectives

Synthesize customer feedback and competitive intelligence to influence product roadmaps and go-to-market strategies

Partner with finance and legal teams to refine pricing models and contract structures that drive growth and customer satisfaction

Qualification

Enterprise account managementSales leadershipStaffing/recruiting industry expertiseCRM tools (Salesforce)Strategic thinkingNegotiation skillsCommunication skills

Required

7+ years of experience in enterprise account management, sales leadership, or customer success, with at least 3 years managing high-performing teams

Proven track record of leading teams that exceed revenue targets and drive strong NRR growth

Expertise in the staffing/recruiting industry and HR/payroll technology solutions

Strong executive presence and ability to develop high-impact relationships with C-suite stakeholders

Proficiency in CRM tools (Salesforce preferred) and account planning frameworks

Excellent strategic thinking, negotiation, and communication skills

Company

Avionté Staffing Software

Since 2005, Avionté has been a proven leader in enterprise staffing platforms, streamlining operations for over 1800 staffing firms across North America.

Founded in 2005

Bloomington, Minnesota, US

201-500 employees