Chase · 1 week ago
Product Portfolio Operations Director - Cross Product Strategy
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Senior Level, Lead/Staff
$166K/yr - $260K/yr
10+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Product Portfolio Operations Director will lead a horizontal strategy function for a portfolio of financial services operations products, focusing on operational excellence and regulatory compliance. This role involves collaborating with multiple stakeholders to implement strategies and optimize product delivery frameworks.
BankingFinancial Services
No H1B
Responsibilities
Work across products and product lines to ensure delivery against business objectives
Execute strategy for reporting and communications to support portfolio management operations and change initiatives
Oversee and coach teams to implement and adapt the full product-line framework
Ensure realization of core cross-product priorities, sequencing, and trade-offs
Implement portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
Drive operational effectiveness and continuous improvement initiatives
Collaborate with cross-functional teams to remove barriers to success
Develop and maintain product roadmaps aligned with business goals
Analyze customer feedback to inform product enhancements
Manage multiple priorities in a highly complex environment
Foster an inclusive culture that supports individual growth and career mobility
Qualification
Required
10 years of experience or equivalent expertise in program management or performance optimization
Proven ability to manage and implement operational effectiveness and portfolio management initiatives
Demonstrated experience operating within the product development life cycle and agile methodologies
Strong leadership and team management skills, including leading cross-functional teams
Excellent verbal and written communication skills for effective stakeholder engagement
Advanced analytical and problem-solving abilities
Experience in developing and implementing product strategies aligned with business goals
Ability to interpret data and make informed decisions
Strong customer orientation and experience gathering and analyzing customer feedback
Ability to lead within a highly complex environment and adapt to change
Proven track record of managing multiple priorities simultaneously
Preferred
Background in Consumer Banking, Business Banking, and Credit Cards
Experience with portfolio-level tracking and reporting
Familiarity with large-scale product portfolios
Experience in change management and process optimization
Advanced understanding of financial controls and resource management
Experience in fostering innovation within product teams
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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