Apply on Employer Site

Con Edison · 4 days ago

Affordability Senior Specialist Customer Operations Regulatory & Compliance

New York, NY

Full-time

Onsite

Mid, Senior Level

$95K/yr - $130K/yr

3+ years exp

Con Edison is committed to providing an industry-leading customer experience while advancing the clean energy transition. The Affordability Senior Specialist will manage energy affordability programs and lead operational improvements to enhance customer experiences, overseeing various initiatives aimed at supporting low-income customers.

Utilities

Growth Opportunities

Responsibilities

Manage program initiatives including the Energy Affordability Guarantee (EAG) pilot, Solar for All/Renewable Energy Access and Community Help (SFA/REACH), and the Enhanced Energy Affordability Program (E-EAP), as well as any new or related initiatives

Support design, testing, and approval of changes/enhancements to the Customer Care & Billing (CC&B) system and verify all modifications meet quality and functionality standards

Facilitate communication and coordination for system changes and operational improvements with the internal Public Assistance Central (PAC) team, Customer Assistance Centers, and external agency stakeholders

Identify impediments to excellent customer service and develop solutions

Assist with regulatory activities including rate case filings, audits, reporting, and preparation of supporting documentation

Participate in key meetings and act as a liaison between stakeholders and the business

Design and deliver training to internal staff on critical processes and systems and maintain up-to-date internal documentation

Regularly create and present insightful and detailed analysis on issues and business trends and develop information supporting Company positions and programs. Present to upper management and executives as well as outside stakeholders

Cultivate relationships within Customer Operations, throughout the Company, and with external stakeholders

Maintain well organized files and accurate records including maintaining back-up for reports and computer files, and safeguarding computer facilities, reports and work papers

Perform other related tasks and assignments as required

Qualification

Analytical SkillsProject ManagementOrganizational SkillsReport WritingLeadership SkillsMicrosoft WordMicrosoft ExcelPower BIPowerPointCustomer Care & Billing SystemOral CommunicationWriting Skills

Required

High School Diploma/GED 5 years of relevant work experience

Associate's Degree 4 years relevant work experience

Bachelor's Degree 3 years relevant work experience

Experience in project management with skill in leadership and analytical experience, required

Must demonstrate strong organizational skills and experience tracking multiple workstreams simultaneously, required

Must have experience in milestone tracking and report writing, required

Must possess strong writing skills, required

Must have the ability to interact and partner with various levels of management and internal/external organizations, required

Must have experience working independently and making sound business decisions, required

Must demonstrate excellent oral communication skills and strong leadership skills, required

Proficient in Word, Excel, Power BI, and PowerPoint, required

Must be able to work independently, take full responsibility for tasks, adapt to unforeseen circumstances, handle multiple assignments and changing priorities, required

Driver's License Required