Four Seasons Hotels and Resorts · 15 hours ago
Front Desk Receptionist
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$36.66/hr - $36.66/hrFour Seasons Hotels and Resorts is a luxury hotel chain committed to providing exceptional guest experiences. The Front Desk Receptionist plays a crucial role in ensuring smooth arrivals and departures for guests, handling inquiries, and maintaining high standards of hospitality.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards
Check in guest in an efficient and friendly manner, using the guest’s name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest
Check out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, and/or by phone
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accept reservations, changes and cancellations in the absence of Reservations Department Staff
Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator
Qualification
Required
Previous luxury hotel front desk experience preferred
Must have excellent customer service and guest contact skills
Ideal candidates will be outgoing and enjoy helping others
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
You must possess the ability to work in a high volume operation
You must also be able to multi-task and complete tasks by established deadlines
You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends)
Preferred
Candidates with a degree in hospitality, or similar, are preferred
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration
Benefits
Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round.
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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