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New York State Education Department · 1 week ago

Visitor Services Assistant 2, Box OCE-1555/27453

Albany, NY

Full-time

Onsite

Mid Level

$50K/yr - $62K/yr

3+ years exp

The New York State Education Department’s Office of Cultural Education is seeking a dedicated and enthusiastic applicant to serve as Assistant Museum Store Supervisor (Visitor Services Assistant 2) within the New York State Museum. The successful candidate will assist in the reopening and ongoing management of the Museum’s Gift Store, enhancing the visitor experience and supporting the Museum’s educational mission.

AssociationEducationGovernmentNon Profit

Responsibilities

Assist the Director of Retail Operations in overseeing store operations; serve as the store lead in the absence of the Director of Retail Operations

Lead visual merchandising strategies for the store and uphold cleanliness standards

Assist in training, and scheduling employees. Provide guidance and support to ensure cashier staff perform their duties effectively and maintain high service standards

Address customer complaints and inquiries, ensuring a positive shopping experience. Strive to enhance customer satisfaction and loyalty

Manage inventory levels on the floor, ensuring the store is adequately stocked. Coordinate with suppliers regarding deliveries and maintain accurate inventory records on ingoing and outgoing product

Process new inventory by entering data into the POS system, creating price tags, and organizing products for sale

Support the Director of Retail Operations in achieving sales targets. Support and advance store promotions and marketing in person and online

Ensure compliance with store policies and procedures and maintain established financial controls

Assist in preparing reports on sales performance, inventory levels, and store foot traffic

Operate and point of sale (POS) and computer inventory systems effectively

Provide cashier and frontline service coverage as needed to ensure seamless operations

Ensure the store is secured at closing by checking if the doors are locked, alarms are set and any safes are locked

Qualification

Customer serviceVisual merchandisingRetail management softwareInventory controlCash handlingCommunication skillsAttention to detailProblem-solving

Required

Promotion: one year of experience as a Visitor Services Assistant 1

Non-competitive: Three years of experience in the visitor/customer service environment in a cultural institution, including one year as a supervisor

Substitution: College study may be substituted for up to two years of general experience on the basis of 30 semester credit hours being equal to one year

Preferred

Strong communication and interpersonal abilities

Basic math and cash handling skills

Attention to detail

Problem-solving mindset with the ability to make quick decisions

Familiarity with retail management software (e.g., POS systems)

Ability to work in a fast-paced, customer-focused environment

2+ years of experience in retail or customer service

Prior experience in a supervisory or assistant manager role preferred

Benefits

Thirteen (13) paid holidays annually.

Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.

Five (5) days of paid personal leave annually.

Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.

Annual professional leave and educational leave opportunities for eligible staff.

Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.

Family dental and vision benefits at no additional cost.

Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).

NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.

Paid Parental Leave for all employees and Paid Family Leave (M/C Only).

Public Service Loan Forgiveness (PSLF).

Eligibility for various life insurance options.