Northwest Bank · 6 days ago
Loan Servicing Representative
Titusville, PA
Full-time
Onsite
Entry Level
2+ years expNorthwest Bank is seeking a Loan Servicing Representative to manage retail loans and ensure accurate documentation while providing exceptional customer service. The role involves servicing various loan types, ensuring compliance with regulations, and maintaining accurate loan records.
BankingFinancial Services
Responsibilities
Develop knowledge of servicing / origination systems
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure compliance with Northwest’s policies and practices, and Federal / State regulations
Post loan transactions for all product types
Complete new loan set-up and post-closing
Process payoff quotes and payoff transaction
Process new loan fundings
Initiate automatic transfer of loan payments
Perform maintenance on loans
Respond to customer inquiries
Monitor and service escrow accounts
Monitor loan collateral records
Ensure accurate lien information
Perform accounting of force placed insurance
Review insurance certificates / policies
Ensure accurate insurance analysis
Perform accurate flood insurance review
Update tax records / online information
Perform accurate escrow analysis
Research and correct posting errors
Ensure total document and data integrity
Monitor and follow up on document tracking
Perform accurate report reconciliation
Meet benchmarks on loan functions / servicing
Recommend improvements to procedures
Develop customer service levels
Meet peak volume periods with efficient, accurate output
Complete the imaging and indexing of loan documents
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualification
Required
Develop knowledge of servicing / origination systems
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure compliance with Northwest's policies and practices, and Federal / State regulations
Post loan transactions for all product types
Complete new loan set-up and post-closing
Process payoff quotes and payoff transaction
Process new loan fundings
Initiate automatic transfer of loan payments
Perform maintenance on loans
Respond to customer inquiries
Monitor and service escrow accounts
Monitor loan collateral records
Ensure accurate lien information
Perform accounting of force placed insurance
Review insurance certificates / policies
Ensure accurate insurance analysis
Perform accurate flood insurance review
Update tax records / online information
Perform accurate escrow analysis
Research and correct posting errors
Ensure total document and data integrity
Monitor and follow up on document tracking
Perform accurate report reconciliation
Meet benchmarks on loan functions / servicing
Recommend improvements to procedures
Develop customer service levels
Meet peak volume periods with efficient, accurate output
Complete the imaging and indexing of loan documents
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Preferred
High School Diploma or equivalent
2 - 6 years customer service experience
lending experience
Company
Northwest Bank
Northwest Bank is a financial firm that offers banking, lending, payments, and wealth management solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Louis Torchio
President & Chief Executive Officer
Ronald J. Seiffert
President & CEO
Recent News
2025-10-31
2025-10-10
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