Apex Systems · 5 days ago
Business Professional - State Relations Specialist - Sr.
Houston, TX
Full-time
Onsite
Mid, Senior Level
1+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a State Relations Specialist who will support the product line by processing incoming data and leading continuous improvement initiatives to enhance operational efficiency. The role involves collaborating with internal and external partners to improve support models and ensure timely delivery of services.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Receive, review and process incoming WOTC Employer Representative Declaration data in various mediums to ensure completeness and route to the State Workforce Agencies and Department of Labor in a timely manner to secure potential tax credits
Lead continuous improvement events resulting in employee skill, knowledge development, and performance improvement
Contribute to the development and maintenance of operational procedures to meet timely and high-quality deliverables
Establish, monitor, and report on operation/production issues, business improvement opportunities, and operational achievements
Understand and transition between data entry and verification tasks using standard verification processes
Demonstrate proficiency in adopting new tasks, workflows, or products
Perform document review and audit. Set up related data for new clients
Utilize experience and expertise to provide insights to operations leadership
Operate a diverse range of tasks, moving between processes with the guidance of management
Validate/complete/document requested data through phone, fax or email contact
Ensure Workflow is running and Employer Representative Declarations/Certifications/Rejections are in the system
Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis
Perform clerical, phone, operational or manual work
Identify and solve problems that occur within scope of work
Effectively process escalated or rushed tasks
Provide timely and professional communication to supervisors and management
Demonstrate an ability to prioritize tasks appropriately
Proactively seeks new assignments to enhance skill set and knowledge base
Has already or has demonstrated the ability to gain an understanding of Equifax’s operational objectives and product offerings
Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc
Qualification
Required
You hold a Bachelor's degree or you have an equivalent combination of education and related professional experience
Minimum of 1 - 2 years of office experience
You are proficient in data entry and have relatable software experience
Strong emphasis on collaboration and team building
Ability to perform multiple tasks at the same time
Ability to respond quickly to unexpected changes
Ability to deal with people in a professional and courteous manner
Experienced with Microsoft Office platform (Word, Outlook, and Excel)
Experienced with GSuite (Documents and Sheets)
Experienced with Adobe Pro products
Creative problem resolution skills utilizing established options
Ability to interact in written and oral form with supervisors/management and peers to communicate moderately complex information
Excellent analytical skills, problem solving and decision making abilities
Excellent Customer Service skills
Excellent interpersonal, oral and written communication skills
Ability to work autonomously, but follows instructions and guidance well
High level of organization and multi-tasking abilities
Ability to handle a high volume of work and work under deadlines
High level of professionalism within the workplace
Self-motivated with high level of initiative
Relies on experience and judgment to plan and accomplish goals
Preferred
Knowledge of G Suite and Adobe Pro products
Strong organizational skills
You have excellent verbal and written interpersonal skills, demonstrating an ability to support our partners with their questions and technical needs
Benefits
Comprehensive compensation and healthcare packages
401k matching
Paid time off
Organizational growth potential through our online learning platform with guided career tracks
Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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