Teleflex · 5 days ago
Manager, Global CRM Strategy and Operations
Morrisville, NC
Full-time
Onsite
Mid, Senior Level
$109K/yr - $164K/yr
5+ years expTeleflex Incorporated is a global provider of medical technologies dedicated to improving health and quality of life. The Manager, Global CRM Strategy and Operations will lead the global CRM strategy, ensuring effective system use and actionable insights to support commercial growth objectives across global business units.
CommercialHealth CareMedicalMedical Device
Hiring Manager
Layden Pearce
Responsibilities
Define and own the global CRM strategy and development roadmap in alignment with enterprise and business unit commercial objectives
Establish governance frameworks and usage standards for CRM processes and data
Partner with CRM technical team and business stakeholders to ensure CRM technology aligns with business needs
Collaborate with Global Business Units and regional commercial leads to identify high-value CRM use cases (e.g., lead management, opportunity forecasting, customer segmentation)
Lead workshops to translate commercial strategies into CRM process and data requirements
Support adoption through change management, training, and best practice sharing
Oversee deployment and enhancement of CRM tools and processes globally
Define and track KPIs to measure CRM adoption, data quality, and business impact
Champion continuous improvement and scalability of CRM solutions
Partner with analytics teams to ensure CRM data supports actionable commercial insights
Drive alignment between CRM and other commercial data sources (marketing automation, ERP, etc.)
Qualification
Required
5–7+ years in Commercial Excellence, Sales Operations, or Digital Transformation roles
Salesforce CRM experience: Understanding of the system and its capabilities, and an advanced knowledge of architectural and business process best practices
Strong stakeholder management and communication skills across regions and functions
Demonstrated ability to translate commercial strategies into system and process capabilities
Experience working in matrixed, global organizations
Preferred
Global CRM Vision & Roadmapping – Experience building multi-year CRM transformation strategies aligned with commercial and digital goals across regions
Change Management Expertise – Skilled in driving adoption across sales, marketing, service, and medical affairs teams in different geographies
Data-Driven Decision Making – Familiar with KPIs, dashboards, and performance frameworks to measure CRM effectiveness globally
Automation & AI Capabilities – Experience leveraging automation (e.g., workflow triggers, marketing automation, AI-driven insights)
Cross-Cultural Collaboration – Comfort working across time zones, languages, and business cultures
Evangelism & Coaching – Ability to educate teams on CRM best practices and foster adoption
Adaptability & Curiosity – Open to evolving tech trends (AI, predictive analytics, patient engagement platforms)
Benefits
Medical
Prescription drug
Dental and vision insurance
Flexible spending accounts
Participation in 401(k) savings plan
Various paid time off benefits, such as PTO, short- and long-term disability and parental leave
Company
Teleflex
Teleflex is a manufacturing company that designs and develops medical devices for the healthcare sector.
10001+ employees
H1B Sponsorship
Teleflex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (3)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$400M2016-05-12Post Ipo Debt· $400M
1990-01-01IPO
Leadership Team
Liam Kelly
Chairman, President and CEO
Cameron Hicks
Corporate Vice President and Chief Human Resources Officer
Recent News
GlobeNewswire
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase