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Catholic Charities of Northeast Kansas · 6 days ago

Program Support Specialist

Overland Park, KS

Full-time

Onsite

New Grad, Entry Level

Catholic Charities of Northeast Kansas is dedicated to promoting and supporting its mission through various community services. The Program Support Specialist will assist the Family Support Site Manager in overseeing food pantry operations, managing volunteers, and ensuring effective administrative activities within the Family Support Center.

Assisted LivingAssociationCommunitiesHealth CareHomeless ShelterNon Profit

Responsibilities

Provide oversight of the volunteers at the assigned Family Support Center and work with site supervisior to ensure CCNEK mission and values are being demonstrated at all times

Maintain food pantry inventory by placing orders with Catholic Charities warehouse, Hope Distribution Center, and other community partners as needed

Train front desk volunteers & food pantry volunteers on site procedures for food pantry, answering phone calls and relevant site policies and procedures

Manage volunteer front desk and food pantry schedule. Keep a substitute list and call when vacancies occur

Maintain up-to-date knowledge of food-safety guidelines as well as third party policies that govern the operations of the food pantry (ie: Harvesters and Second Harvest) and lead volunteers to implement the procedures as well

Receive, stock and organize deliveries and donations, as needed, to keep food pantry shelves well maintained

Greet clients, volunteers and guests at front desk in a positive and professional manner

Coordinate and schedule client appointments based on case manager’s availability

Perform daily reconciliation for front desk intake information to ensure it is completed and accurate. Assist in the submission of regularly scheduled reports

Assist volunteers with daily data entry in Apricot and other data-base systems as needed

Coordinate with site manager to produce and send in weekly food pantry order to the Hope Distribution Center (HDC)

Maintain filing system for front desk/pantry

Maintain office equipment, supplies and storage

Complete deposits from in-kind donations

Complete and manage maintenance requests for the office

Other duties as assigned

Qualification

Volunteer managementFood pantry operationsCrisis Intervention techniquesData entryMicrosoft OfficeSpanish speakingTime managementOrganizational skillsInterpersonal skills

Required

Demonstrate a passion for the mission of Catholic Charities

Must be willing to perform by the agency's values: love, patience, kindness, faithfulness, self-control and joy

Employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops

Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required

High School degree or equivalent

Excellent time management skills and the ability to prioritize work

Attention to detail and problem solving skills

Must have or willing to be trained in basic Crisis Intervention techniques to diffuse potentially volatile situations

Ability to work with diverse backgrounds

Strong organizational skills with the ability to multi-task

Excellent interpersonal skills with ability to communicate and respect people from a variety of social, economic and ethnic backgrounds

Computer skills required; Outlook E-mail, Microsoft Office, data entry and phone skills