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TransMedics, Inc. · 1 day ago

Field Service Engineer I

Andover, MA

Full-time

Hybrid

Entry Level

$77K/yr - $96K/yr

5+ years exp

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. The Field Service Engineer I position is responsible for installing, repairing, and maintaining Organ Care Systems at customer sites, ensuring customer satisfaction through service excellence.

Health CareMedicalMedical DeviceService IndustryWellness

No H1B

Responsibilities

Install, repair, and maintain Organ Care Systems at internal and external customer sites

Complete reports and documentation for service activities in a timely and accurate manner

Enter data from the completed service activities into the required databases in a timely manner

Maintain test equipment utilized in service activities

Drive customer satisfaction through service excellence

Perform other TransMedics tasks and duties as required

Qualification

Field service for medical devicesElectromechanical systems assemblyAnalytical problem-solvingMicrosoft WordMicrosoft ExcelMultitaskingCustomer interactionForeign languageVerbal communicationWritten communicationInterpersonal skillsDetail oriented

Required

BS in an engineering discipline, AA in an engineering discipline plus a minimum of five years' experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience

Demonstrated ability to assemble and disassemble highly complex electromechanical systems

Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices

Must have valid driver's license and valid passport

Must be able to travel up to 80% of the time

Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)

Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekend