HockeyStack · 7 hours ago
Customer Success Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $200K/yr
3+ years expHockeyStack is an Applied AI company focused on automating sales, marketing, and customer success for B2B companies. The Customer Success Manager will guide customers through onboarding, drive product adoption, and help translate data-driven insights into business impact, ensuring customers realize fast time-to-value and grow with the company.
AnalyticsBusiness IntelligenceData VisualizationSaaSSoftware
Responsibilities
Own the full customer lifecycle—onboarding, activation, adoption, growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack
Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI
Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail
Proactively surface insights and opportunities to help customers expand their use of the platform—and their investment in it
Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget
Move seamlessly across Enterprise, Mid-Market, and SMB segments—bringing precision to high-touch and scale to low-touch, with zero drop in quality
Work cross-functionally to eliminate friction and solve hard problems fast. You’ll chase blockers across the company and refuse to let customer value stall
Act as the voice of the customer—filtering signal from noise and helping shape the future of the product with firsthand insights from the field
Qualification
Required
3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company
Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
Experience with value-based selling and communicating ROI to executive stakeholders
Strong understanding of GTM functions and familiarity with revenue and marketing data
Comfortable with both high-touch and tech-touch motions across customer segments
Ability to work cross-functionally and drive alignment around customer outcomes
Ownership-first mindset — you take initiative, move fast, and figure things out
Thrive in early-stage, high-urgency environments where speed and impact matter
Curious, self-aware, and feedback-driven — you bring energy, not ego
See this role as a defining chapter — not a stepping stone or side quest
Company
HockeyStack
HockeyStack is the command center for B2B revenue teams that provides modern attribution, unified buyer journeys, and account insights.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29.2MKey Investors
Bessemer Venture PartnersGeneral CatalystY Combinator
2025-01-28Series A· $26M
2023-11-15Seed· $2.7M
2023-05-03Seed· $0.5M
Leadership Team
Buğra Gündüz
Co-Founder & CEO
Arda Bulut
Co-Founder and CTO
Recent News
2025-02-10
Company data provided by crunchbase