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NEOGOV · 1 week ago

Records Clerk I

Kissimmee, FL

Full-time

Onsite

New Grad, Entry Level

$18.67/hr - $18.67/hr

NEOGOV is seeking a Records Clerk I for the Kissimmee Police Department. This role involves performing a variety of clerical and technical tasks to support the department, including processing documentation, managing public records requests, and providing customer service at the front counter.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Data entry of Reports, notices of violation, field contacts, citations & other documents. Enters, corrects, and voids citations

Processes public records requests for Kissimmee Police Department through JustFOIA. Provides timely acknowledgment of requests, verifies the accuracy of the information being processed, and performs appropriate redactions as required by law

Answers telephone calls and greets visitors. Manages the lobby and directs visitors and officials to the appropriate venue or office

Enters Declined to File and Approved for Filing Case Cover Sheets and edits any necessary information

Route time-sensitive reports and distribute confidential documents to other agencies

Prepares body cam footage and 911 audio for reviewing and records retention

Processes criminal citations and case reports for state prosecution; conducts background checks; reviews incident and accident reports; and audits supplements

Provides clerical support for an assigned department. Receives, distributes and processes mail. Accepts and processes subpoenas

Provides customer service and advises customers

Processes payments for fingerprinting, background checks, alcohol permits, accident reports, repair tickets, etc

Maintains high standards of accuracy in exercising duties and responsibilities. Communicates effectively with all departments and divisions of the City, as well as co-workers and the public in general

Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, City policy, standards, and prescribed procedures

Demonstrates analytical judgment in assigned responsibilities. Identifies problems or situations as they arise and specifies decision objectives. Provides assistance in identifying alternative solutions to problems and situations. Ensures that decisions are made in accordance with prescribed and effective policies and procedures, and with the minimum of errors. Consults with experts and conducts research on problems, situations, and alternatives before making a decision

Qualification

Data entryCustomer serviceLaw enforcement recordsMS OfficeDocument formattingAnalytical judgmentTyping speedCommunication skillsOrganizational skills

Required

High school diploma or GED; supplemented by previous experience or training involving general office work, customer service, data entry, computer operations, and/or experience in Law enforcement records; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job

Must submit to, and pass, a fingerprint-based national criminal history record check and CVSA polygraph

Must possess and maintain a valid state of Florida driver's license

Upon hire, must be able to obtain and recertify Criminal Justice Security Awareness training as necessary, as well as maintain FCIC/NCIC and CJIS certifications

Must possess or obtain the most current FEMA 100, 200, and 700 Incident Command System certifications within 6 months of appointment to the job

Has general knowledge of the policies, procedures, and activities of the City and of departmental practices as they pertain to the performance of duties relating to the position of Records Clerk I

Has knowledge of the practices and procedures associated with clerical/general office work

Has a thorough understanding of modern office practices, methods, and procedures

Possess knowledge of the operation and maintenance of typical office equipment

Has considerable knowledge of guidelines for proper document formatting, spelling, punctuation, and grammar in business communications

Use of MS Office products

Be familiar with the laws, ordinances, standards, and regulations related to the specific duties and responsibilities of the position

Has the ability to comprehend, interpret, and apply laws, regulations, procedures, and related information

Is able to effectively communicate and interact with supervisors, members of the general public, and all other groups involved in the activities of the department

Has the ability to plan, organize, and prioritize daily assignments and work activities

Is able to use independent judgment and work with little direct supervision as situations warrant

Is able to read, understand, and interpret departmental documentation, reports, and related materials

Is knowledgeable and proficient with computers and software programs typically used in the position

Is able to type and perform data entry accurately and with appropriate speed

Must be able to type at least 35 WPM

Employees performing this job are often required to exert light physical effort in sedentary to light work that may require lifting, carrying, pushing and/or pulling of objects and materials weighing between 5 and 20 pounds