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Zurich North America · 1 day ago

Claims Adjuster, F&I GAP

United States

Full-time

Remote

New Grad, Entry Level

$22.02/hr - $25.50/hr

0+ years exp

Zurich North America is a leader in risk management, and they are seeking a Claims Adjuster for their F&I CLAIMS - GAP team. In this role, you will investigate and evaluate low complexity claims while ensuring a customer-centric service approach.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Hiring Manager

Michael Marzano

Responsibilities

Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims

Confirm policy existence by identifying coverage on low complexity claims

Investigate and adjudicate claims within company guidelines and all state regulatory requirement related to Guaranteed Asset Protection policies

Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services

Review and understand financial loan documents

Collect data and document in established system to facilitate the accurate assessment and value of claims

Excellent customer service skills as well as written and verbal communication skills

Ability to field calls regarding the Guaranteed Asset Protection policies (coverage after a total loss claim), claims outcome and resolve customer inquiries and concerns, by communicating information, responding to inquiries and following customer protocols

Ability to use and understand programs associated with auto valuation including CCC, ISO, JD Power, Kelley Blue Book and other adjusting tools

Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions

Determine when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and promote continuous learning

Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Provide feedback and recommendations for improvement of processes and systems

Qualification

Claims handling proceduresAuto valuation programsMicrosoft OfficeAnalytical skillsCustomer service skillsPrioritization skillsMulti-tasking skillsLeadership experienceVerbal communicationWritten communicationTeam collaboration

Required

Bachelors Degree and no prior years of experience required in the Customer Service area

High School Diploma or Equivalent and no prior years of experience in the Customer Service area

Zurich Certified Insurance Apprentice including an Associate Degree and no prior years of experience in the Customer Service area

For Intermediate Apprenticeship Positions Only: Associate Degree in Business Administration of rising Junior with two years of coursework in Business Administration and no prior years of experience in the Customer Service area. Contingent on admittance into University of Arizona Global Campus Bachelor of Business Administration program

Microsoft Office experience

Leadership experience