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Inn of the Mountain Gods Resort and Casino · 1 day ago

H5020 MAIN BANK SUPERVISOR IMG

Mescalero, NM

Full-time

Onsite

Mid Level

4+ years exp

Inn of the Mountain Gods Resort and Casino is seeking a Main Bank Supervisor to oversee daily operations of the cage/main bank. The role involves supervising cashiers, ensuring adherence to policies, and maintaining accountability for financial transactions.

CasinoGamblingResortsRestaurantsRetail

Responsibilities

Monitors the performance of team members, ensuring adherence to the Cage/Main Bank policies, standards and procedures and the !CS for each assigned shift

Assists in implementing Cage/Main Bank policies, standards and procedures to improve security and efficiency

Calculates and performs daily bank deposits

Maintains Cage and Main Bank accountability and related documents and safeguards for gaming chips, numerically controlled documentation and supply inventory

Performs even money exchanges with other casino departments and Cage banks

Reviews daily cash receipts and disbursements through the Main Bank

Verifies all cash turned in by operating departments

Maintains an adequate amount of currency and coin in reserve for daily operation and promotional events

Verifies and accepts funds from soft count

Reconciles Cage and Main Bank accountability for assigned shift

Ensure completion and accuracy of all federal currency transaction reporting requirements (Title 31)

Reviews all cage cashier discrepancies and follow up reports

Arbitrates conflicts within casino cage, addresses issues, resolves conflicts and any customer service conflicts, providing quality customer service at all times

Assists with the preparation of the cage cashier weekly work schedules

Planning, assigning and directing work

Responsible for performance reviews

Make necessary referrals of cage team members for re-training if performance is not up to standard

Carries out supervisory responsibilities in accordance with the casino's policies and applicable laws

Adheres to all regulatory, departmental and casino policies, standards and procedures and to the casino JCS

Obtains and maintains a gaming license

Qualification

Supervisory experienceCage operations knowledgeCash handling skillsCustomer service skillsProblem-solving skillsHospitality behaviorsTeamworkCommunicationConflict resolution

Required

Associates Degree (A.A.) from a college or university; or four years job-related experience and/or training, or equivalent combination of education and experience may be substituted

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm

Approaches all activities with enthusiasm and encourages enthusiasm from others

Chooses a positive approach in all situations

Treats others with respect in all situations

Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork

Ability to explain and demonstrate Hospitality Behaviors and Performance Standards

Understands where to get the information needed to complete tasks to standard

Can explain and demonstrate technical skills used to complete tasks to standard

Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard

Understands how to take ownership of problems and solve them when solutions may not be available

Can explain how to request help from others when needed to complete task or goal

Has complete knowledge and can tell others of IMGR&C products and services

Provide guests with directions or other venue information

Act upon all comments/complaints in a prompt, professional and friendly manner

Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists

Responds to obstacles; finds new ways to reach desired end results

In absence of guidance, acts and takes charge to respond to guest or internal customer needs

Responds to change by quickly applying talent and skills in a positive way to succeed

Supports achievement of Quality Goal; 'Do it right the first time.'

Acts to protect and preserve property of IMGR&C

All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair

Makes suggestions to improve performance

Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)

Approaches all activities with enthusiasm and encourages enthusiasm from others

Chooses a positive approach in all situations

Respects individuality of others; continues to communicate in order to work together

Speaks positively about guests, other team members and our business in all situations on and off property

Treats others with respect in all situations

Serves others

Identifies and can communicate needs of guests and others

Takes quick action to serve others in a way that meets/exceeds their needs

Identifies ways to improve individual or team's service to others

Provides service outside job responsibilities if needed to help resort succeed

Takes ownership of guest problem(s) until it is solved

Meets IMGR&C Appearance standards

Professionally supports IMGR&C reputation and image in all situations, on and off property

Meets IMG&C policy for attendance

Informs supervisor of future absence as far in advance as possible

Required to work all Marketing Special Events and Concerts

Provides information others need to succeed, in time for them to use it

Shares with next shift the information needed for them to succeed

Listens to others without interruption; acts on their feedback when possible

Asks questions to better understand expectations of others

Reports all guest complaints and compliments to Supervisor or Manager

Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards

Puts Success of team ahead of personal success

Helps other team members succeed without being asked

Takes action to resolve conflict between individuals

Helps other departments achieve success

Reports ideas to increase team success and guest satisfaction to Supervisor or Manager

Does whatever is necessary to help department and resort success

Contributes ideas that support progress and success at shift, team and departmental meetings