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Wells Fargo · 1 week ago

Business Relationship Support Representative – GPL Dedicated CSO 2

MINNEAPOLIS, MN

Full-time

Hybrid

Entry, Mid Level

$24.04/hr - $31.25/hr

2+ years exp

Wells Fargo is seeking a Business Relationship Support Representative within the International & Emerging Products Service Team in Global Payments & Liquidity. The role involves acting as the main point of contact for customers, handling operational and product inquiries, and ensuring compliance with regulatory requirements.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Provide support for a portfolio of customers

Work with business client managers to maintain a portfolio of accounts

Oversee overall customer experience

Handle customer issues and assist in decisions with business client managers

Help with customer associated risk management

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Interact with internal customers

Receive directions from leaders

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Qualification

Treasury Management knowledgeInternational Wires knowledgeCustomer service skillsAnalytical skillsCall center experienceMulti-system navigationInterpersonal communicationTeam collaborationFlexibilityAdaptabilityAttention to detail

Required

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

1+ year of Treasury Management product knowledge and experience

Previous call center experience

Ability to provide exceptional customer service and develop strong customer and partner relationships

Knowledge in International Wires and Canadian Services

Ability to assist with emerging products

Strong analytical skills with high attention to detail and accuracy

Excellent verbal, written, and interpersonal communication skills

Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

Ability to navigate multiple computer systems, applications, and utilize search tools to find information