Part-Time Call Center Agent – Retention Specialist jobs in United States
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Coforge · 1 day ago

Part-Time Call Center Agent – Retention Specialist

positionAugusta, GA
timePart-time
remoteOnsite
seniorityEntry Level
money$17/hr - $17/hr
date1+ years exp

Coforge is seeking part-time call center agents to promote and retain products and services. The role involves handling customer retention and sales inquiries while delivering excellent customer service over the phone.

Artificial Intelligence (AI)Software
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H1B Sponsor Likelynote
Hiring Manager
Shabnam Shaikh
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Responsibilities

Promote and retain products and services
Handle customer retention and sales inquiries
Deliver excellent customer service over the phone
Negotiate and process save/service order requests
Interact with customers patiently, tactfully, and efficiently
Clearly explain applicable fees and adjustments
Offer tailored product and service options based on customer needs
Demonstrate active listening and follow structured call flows

Qualification

Customer retentionSalesCall center experienceCommunication skillsNegotiation skills

Required

Prior experience in customer retention or sales
Previous call center experience is required
Strong communication and negotiation skills
Ability to work onsite and adhere to training and shift schedules

Company

Coforge

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Glassdoor3.6
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Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
dateFounded in 2004
location
New Delhi, Delhi, IND
people-size10001+ employees
web-link
https://www.coforge.com

H1B Sponsorship

Coforge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)

Funding

Current Stage
Public Company
Total Funding
$489.46M
Key Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO

Leadership Team

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Sudhir Singh
CEO and Executive Director
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Manish Hermajani
Senior Vice President, Head of Investor Relations
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Recent News

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2026-01-05
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Achche din for homegrown IT services companies delayed
2026-01-05
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2026-01-05
Company data provided by crunchbase