Legal Intake Specialist jobs in United States
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Kimura London & White LLP · 1 day ago

Legal Intake Specialist

positionIrvine, CA
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$43K/yr - $60K/yr

Kimura London & White LLP is a fast-growing law firm dedicated to helping clients through important legal moments. They are seeking a personable and driven Legal Intake Specialist to manage client inquiries and ensure a positive experience from initial contact to onboarding.

Law Practice
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for all new client inquiries—via phone, email, and online submissions
Guide potential clients through the intake process, ensuring they feel heard, supported, and understood
Manage the process from first contact to signed agreement, including follow-up and appointment scheduling
Track and meet all key performance indicators (KPIs) for lead follow-up speed, conversion rates, and client satisfaction
Collaborate with attorneys, marketing, and administrative staff to ensure smooth case onboarding
Conduct follow-up after case resolution to assist with reputation management and obtain client reviews
Maintain accurate records in the firm’s CRM and intake systems

Qualification

English proficiencyCustomer service experienceMyCase (CRM)Intaker (Lead intake platform)Microsoft TeamsExcelChinese fluencyJapanese fluencyEmpathetic listenerOrganizedInterpersonal skillsDetail-orientedSelf-motivated

Required

English proficiency required
Comfortable and confident on the phone—able to build rapport quickly
Strong interpersonal skills; a genuine 'people person' who can connect with individuals from diverse backgrounds
Goal-oriented with a 'hustler' mentality—motivated to meet and exceed performance goals
Empathetic listener with excellent communication skills
Organized, detail-oriented, and able to manage multiple tasks at once
Self-motivated, goal-oriented individual with strong follow-up habits

Preferred

Fluency in Chinese or Japanese a strong plus
Prior sales, customer service, or intake experience strongly preferred
Prior law firm or customer service experience is a plus, but not required

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Wellness program

Company

Kimura London & White LLP

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Kimura London & White LLP was founded to serve and advocate on behalf of our clients.
dateFounded in 2018
location
Irvine, California, US
people-size11-50 employees
web-link
https://www.klw-law.com

H1B Sponsorship

Kimura London & White LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Early Stage

Leadership Team

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Darrell White
Partner
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Company data provided by crunchbase