Kimura London & White LLP · 2 weeks ago
Intake Assistant
Irvine, CA
Full-time
Onsite
New Grad, Entry Level
$43K/yr - $60K/yrKimura London & White LLP is a fast-growing law firm dedicated to helping clients through important legal moments. They are seeking a dynamic Intake Assistant to be the first point of contact for potential clients, guiding them through the intake process and ensuring a positive experience with the firm.
Law Practice
Responsibilities
Serve as the first point of contact for all new client inquiries—via phone, email, and online submissions
Guide potential clients through the intake process, ensuring they feel heard, supported, and understood
Manage the process from first contact to signed agreement, including follow-up and appointment scheduling
Track and meet all key performance indicators (KPIs) for lead follow-up speed, conversion rates, and client satisfaction
Collaborate with attorneys, marketing, and administrative staff to ensure smooth case onboarding
Conduct follow-up after case resolution to assist with reputation management and obtain client reviews
Maintain accurate records in the firm’s CRM and intake systems
Qualification
Required
English proficiency required
Fluency in Chinese or Japanese a strong plus
Comfortable and confident on the phone—able to build rapport quickly
Strong interpersonal skills; a genuine 'people person' who can connect with individuals from diverse backgrounds
Goal-oriented with a 'hustler' mentality—motivated to meet and exceed performance goals
Empathetic listener with excellent communication skills
Organized, detail-oriented, and able to manage multiple tasks at once
Self-motivated, goal-oriented individual with strong follow-up habits
Preferred
Prior sales, customer service, or intake experience strongly preferred
Prior law firm or customer service experience is a plus, but not required
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Wellness program
Company
Kimura London & White LLP
Kimura London & White LLP was founded to serve and advocate on behalf of our clients.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Darrell White
Partner
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