Heartland · 2 weeks ago
Partner Account Manager
Tempe, Arizona, USA
Full-time
Hybrid
Entry Level
1+ years expGlobal Payments is a leading provider of payment solutions, helping millions of people move money between buyers and sellers. The Partner Account Manager will act as the operational contact and relationship owner for assigned partners, providing support and promoting Global Payments' solutions to meet partners' business needs.
Credit CardsPaymentsTransaction Processing
No H1B
Responsibilities
Act as the day-to-day operational contact and relationship owner for assigned partners
Build trusted partnerships by providing accurate and timely communication, guidance, and assistance regarding the organization's product and services
Respond to inquiries from partners, understand their questions, assess their business needs, and promote Global Payments’ solutions as alternative products or services
Collaborate with internal teams and apply creative problem-solving skills on technical problems and process gaps and follow through to ensure outstanding issues are resolved
Holds basic knowledge of the payments industry, Global Payments’ systems, products and uses that information to advise and support partners
Reacts to moderately complex partner inquiries and conducts research to solve issues within established guidelines. This includes clarifying the impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating resolution to the partner. Acts as a specialist for their assigned partner(s) to either resolve their issue(s) or define the problem for subsequent action
Provides knowledge and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed
Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships
Builds relationships with partners through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities. Proactively educates on upcoming system enhancements
Appropriately manages escalations, getting all necessary parties, including internal leadership, involved in driving resolution. Provides timely updates to leadership and the partner on the status of any open issues
Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully. Be creative, assertive, and confident, delight the partner, and be an advocate for Global Payments
Determines impact across component lines of development, issues, or partner requests. Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs
Qualification
Required
Minimum of 1 year's industry experience
Excellent verbal and written communication skills
Ability to manage a complex workload
Ability to solve problems using experience and good judgment
Proficiency in Microsoft Office, particularly Excel
Flexibility to field phone calls from partners outside of business hours
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase