Pinnacle Treatment Centers, Inc. · 5 months ago
Residential Support Technician
Roanoke, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expPinnacle Treatment Centers, Inc. is dedicated to providing quality care for patients in a transitional living addiction recovery environment. The Residential Support Technician plays a vital role in offering continuous patient care, monitoring, and support to ensure a safe and structured environment for individuals in recovery.
Addiction TreatmentHealth CareHospital
Responsibilities
Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism
Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully
Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team
Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation
Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation
Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure
Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed
Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration
Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards
Facilitate or support patient activities and recovery support groups and encourage participation and engagement
Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities
Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice
Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team
Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings
Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures
Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns
Perform all duties in alignment with CARF standards to support continuous accreditation readiness
Maintain ongoing, current, and required training for best practice service delivery
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word)
Valid driver's license in state of employment
CPR/MANDT certification – training provided locally and updated as required
Ability to travel up to 20% in local area
Preferred
At least six (6) months experience working in a behavioral healthcare setting
Basic knowledge of addiction and the recovery process
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Benefits
Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
Company
Pinnacle Treatment Centers, Inc.
Pinnacle Treatment Centers is a leading provider of comprehensive substance use disorder treatment services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Georgia Opioid Crisis Abatement Trust
2025-12-04Grant
2016-08-10Acquired
Leadership Team
B
Brian Lantier
Chief Executive Officer
Christopher Yadron
Senior Vice President
Recent News
2026-01-07
Behavioral Health Business
2025-12-18
Pinnacle Treatment Centers
2025-12-05
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