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Alera Group, Inc. · 5 days ago

IT End-User Computing Technician – Level 1

Deerfield, IL

Full-time

Hybrid

Entry Level

$55K/yr - $70K/yr

1+ years exp

Alera Group, Inc. is seeking an IT End-User Computing Technician - Level 1 to join their team. This role focuses on device provisioning, user support, and system access troubleshooting, particularly with Microsoft Intune and Entra ID.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Provide Level 1 support for desktop/laptop issues, mobile devices, and peripheral hardware

Perform device setup, deployment, and configuration using Microsoft Intune

Manage user identities, access, and authentication via Microsoft Entra ID

Support end users with software installations, updates, and basic troubleshooting

Participate in hardware lifecycle management - inventory, deployment, and disposal

Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system (e.g., ServiceNow)

Escalate complex issues to Level 2/3 team members per defined procedures

Assist in maintaining compliance with IT security and endpoint management policies

Provide in-person, remote, and walk-up support where applicable

Qualification

Microsoft IntuneMicrosoft Entra IDIT support experiencePC hardware troubleshootingNetwork connectivityMobile device managementITIL practicesServiceNowA+ certificationMicrosoft 365 certification

Required

1-3 years of experience in an IT support or desktop technician role

Familiarity with Microsoft Intune for device management and application deployment

Basic experience in troubleshooting and resolving issues related to IT support, PC hardware, Windows OS, Mac OS, communication, and third-party applications in an enterprise environment

Basic understanding of network connectivity, DHCP, and DNS

Basic understanding of Microsoft Entra ID / Azure Active Directory, including user provisioning and group management

Experience supporting remote users and mobile device management (MDM)

Exposure to ITIL practices and service desk ticketing tools (e.g., ServiceNow)

Familiarity with device compliance policies, conditional access, and MFA

A+ or Microsoft 365 Certified - Modern Desktop Administrator Associate

Benefits

Medical

Dental

Life and disability insurance

401k

Generous paid time off

Company

Alera Group, Inc.

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.

Founded in 2017

Deerfield, Illinois, USA

1001-5000 employees