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Loyola Marymount University · 1 week ago

Assistant Director, Study Abroad

Los Angeles, CA

Full-time

Onsite

Senior Level, Lead/Staff

$71K/yr - $89K/yr

4+ years exp

Loyola Marymount University is a Carnegie classified R2 institution seeking an Assistant Director for Study Abroad. The role involves developing and managing study abroad programming, advising students, and ensuring compliance with university policies while fostering relationships with internal and external partners.

AlumniEducationTraining

No H1B

Responsibilities

Works with Director of Education Abroad to develop and implement a comprehensive approach for Study Abroad programming that directly aligns with the university’s mission; Seek, establish, and maintain relationships fostering trust, respect, and confidence between Study Abroad and internal and external constituents, including third-party study abroad providers, direct-enroll institutions, and other global partners; Ensure all credit-bearing international education initiatives meet institutional expectations, norms, and best practices; conduct program evaluations

Develop and manage policies and procedures based on ‘best practice’ research; develop approaches to enhance student access, promote services, and maintain student satisfaction of programming (assessment); ensure that all Study Abroad program information, program pages, and communications are current and accessible; ensure full compliance (legal, risk management, policy, etc.) for all Study Abroad programs offered

Oversee student advising process utilizing current systems to provide student access to academic and programmatic information efficiently and effectively to ensure students can identify programs in accordance with their academic and career goals; Provide resources for site-specific details including: flight and arrival information, course selection and registration, immigration requirements and processes, pertinent health and safety information. Coordinate with third-party providers and institutional partners to ensure alignment of academic, housing, and on-site support services with LMU standards. Develop and deliver orientations and related programming in collaboration with program faculty and staff leaders as appropriate

Oversee student application process utilizing current systems to improve student accessibility and process efficiencies. Ensure compliance with LMU policies and procedures for all applications to programs in the portfolio, including those administered in partnership with external providers and direct-enroll institutions. Process and review completed applications and make recommendations for acceptance according to office protocols and faculty recommendation

Support the management of financial functions such as budget, billing, accounting, and enrollment management; facilitate scholarship awards and initial advising regarding financial aid and provide guidance regarding campus resources for academic and financial planning; conduct program evaluations. Collaborate with external program providers on billing and cost reconciliation as needed to ensure fiscal accuracy and transparency

Develop and oversee marketing plans, outreach and awareness efforts, event planning, including returnee engagement. Additionally provide support for the larger International Programs and Partnership team as needed

Manage the training, evaluating, developing and motivating staff

In coordination with the International Program and Partnership team, assist with risk and crisis management. Provide support to students and faculty around student health and adjustment issues, academic issues, and other onsite concerns. Oversee responses for questions and concerns from students, their family members, and other constituents as appropriate

Maintain knowledge of current trends, resources, and standards of good practice for professional management of Study Abroad programs, with particular attention to evolving models of third-party, direct-enroll, and hybrid study abroad programming. Engage actively with professional networks in international education (e.g., NAFSA, Forum on Education Abroad) and collaborate with provider and institutional partners through professional development opportunities. Attend relevant professional conferences as recommended by the Director of Education Abroad

Perform other duties as assigned or requested

Qualification

Study Abroad program managementPersonnel managementDatabase managementMicrosoft Office proficiencyData analysisProgram evaluationCultural competencyExceptional organizational skillsEffective communicationPresentation skills

Required

Typically a Master's degree in a related area and proven personnel management experience in a higher education setting. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes

Minimum 4 years of increasingly complex management experience in an academic or international education environment

Strong proficiency in Microsoft Office application suite, especially Excel

Exceptional organizational skills and attention to detail

Ability to prioritize a large amount of work in a fast-paced environment

Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating complex, highly technical information

Proven ability to work effectively with other staff members, administrators, faculty, students, parents, and other stakeholders in Study Abroad Office programs

Ability to work and communicate effectively with people from other cultural backgrounds or environments

Ability to create and give effective presentations, establish appropriate office and record keeping procedures, generate appropriate documents, reports, and correspondence in a timely manner

Preferred

Experience working with or for a third-party study abroad provider is preferred

Some experience living, working, or studying abroad preferred or deep familiarity with university-level Study Abroad program administration

Demonstrated success liaising with third-party providers, including contracting, program review, service level agreements, and partner audits preferred