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Milacron · 1 week ago

Bilingual Customer Service Specialist

McPherson, KS

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the plastic technology and processing industry. They are seeking a Bilingual Customer Service Specialist to provide exceptional service to customers by managing inquiries, processing orders, and collaborating with internal teams to ensure customer satisfaction.

IndustrialMachinery ManufacturingManufacturingMechanical EngineeringPlastics and Rubber ManufacturingProduct Design

Responsibilities

Answer phone and email requests, work with customer to verify all needed information to prepare correct parts quotes and orders

Locate parts in our systems and provide ship dates

Process orders and follow up with customers on the status and ship dates

Provide customers with accurate, actionable information either via telephone or email

Communicate with our internal Product & Solution Support teams as well as Inside Sales to determine customer needs and escalate issues when they arise

Tailor sales approaches to customers using results of business analytics including customer purchase patterns, machine ownership, key customer business needs

Respond swiftly and courteously to customer complaints or inquiries

Capture customer information, including addresses and phone numbers, contact name, equipment serial numbers for future follow-up

Build rapport with customers through friendly, engaging communication

Partner with Sales, Service, Technical support and all Aftermarket teams to assure we provide the best customer service experience

Ability to work within Excel, Outlook and other internal systems to complete tasks

Ability to work in a fast-paced environment

Qualification

Customer service experienceBilingual (English/Spanish)Inside sales experienceVerbal communication skillsWindowsExcel proficiencyOutlook proficiency

Required

Bachelor's degree or a combination of education and applicable experience required

Must be able to read/write English and Spanish

10%-20% Travel

2+ years' inside sales experience

Excellent verbal communication skills and telephone manner

Familiarity with Windows operating systems

Company

Milacron

Glassdoor3.3

Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.

Founded in 1995

Ahmedabad, Gujarat, IND

5001-10000 employees