Veson Nautical · 2 weeks ago
Senior Desktop Support Technician
Boston, MA
Full-time
Hybrid
Mid, Senior Level
3+ years expVeson Nautical is a well-established and rapidly growing software company working to provide end-to-end logistical, operational, and analytical solutions to propel the efficiency and effectiveness of Maritime Commerce. The Senior Desktop Support Technician will be responsible for providing advanced desktop computing support, maintaining end user computing assets, and ensuring high levels of customer satisfaction.
CommercialSoftwareTrading Platform
Responsibilities
Provide advanced technical support for desktop computing issues, including hardware, software, and network problems, ensuring timely and effective resolution
Troubleshoot and resolve complex technical issues escalated from other support team members or end users
Support the management and maintenance of desktop computing assets, ensuring accurate inventory, timely maintenance, and secure configurations
Follow established standards, policies, and procedures for desktop computing support, including incident management, service request processing, and user access control
Document support activities, contribute to knowledge base articles, and identify opportunities to improve service quality and reduce downtimes
Ensure compliance with relevant laws, regulations, and industry best practices related to desktop computing and information security
Deploy and support Windows and MacOS-based systems, including operating system upgrades, software deployments, and security patches
Provide hands-on support for mobile devices and common business systems integration
Partner closely with Network, Systems Administration, and Infrastructure teams to drive cohesive support across the environment, occasionally owning or assisting with infrastructure-adjacent tasks to ensure seamless end-user outcomes
Assist with project work related to desktop infrastructure improvements and technology deployments
Qualification
Required
3+ years' experience in IT desktop support
In-depth knowledge of Windows, MacOS, and mobile operating systems, device hardware, and common business systems such as Microsoft Office, Google Workspace, Atlassian Jira, Atlassian Confluence, etc
Familiarity with device management and deployment systems such as Quest KACE, JAMF, Intune, SmartDeploy, etc
Familiarity with network fundamentals and cybersecurity best practices
Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users
Strong problem-solving abilities and attention to detail
Ability to work independently in a fast-paced, global environment and manage multiple priorities
Preferred
Experience with ITIL or other IT service management frameworks
Candidates with industry standard certificates such as CompTIA A+, Network+, Security+ strongly preferred
Company
Veson Nautical
Veson Nautical is a provider of maritime commercial management and trading software.
201-500 employees
H1B Sponsorship
Veson Nautical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2021 (4)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Francisco PartnersPamlico Capital
2022-03-16Private Equity
2017-02-01Private Equity
Leadership Team
Sean Bridgeo
Chief Financial Officer
Brian O'Reilly, SHRM-CP
Associate Human Resources Business Partner
Recent News
2025-12-03
yicaiglobal.com
2025-10-20
Company data provided by crunchbase