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Apex Systems · 1 week ago

ServiceNow Technical Writer - Charlotte

Charlotte, NC

Contract

Hybrid

Entry, Mid Level

$45/hr - $53/hr

2+ years exp

Apex Systems is a World-Class Technology Solutions Provider seeking a Technical Writer for the ServiceNow Governance team. The role focuses on writing and improving knowledge articles within the ServiceNow Knowledge Management module, requiring a self-motivated writer with experience in creating user-friendly content.

Human ResourcesInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Write, edit, and publish high‑quality knowledge articles in ServiceNow

Configure and structure articles using knowledge blocks, categories, tags, and templates

Collaborate with UX, platform admins, and process owners to align content with user experience standards

Maintain content quality through audits, version control, and governance processes

Use analytics to refine and improve article clarity, usefulness, and search performance

Contribute to style guides, taxonomy updates, and continuous improvement within the knowledge program

Support additional ServiceNow governance or platform initiatives as you grow

Qualification

ServiceNowKnowledge ManagementTechnical WritingInformation DesignITSM Concepts

Required

2+ years of technical writing or knowledge management experience

Demonstrated experience working in the ServiceNow Knowledge module

Strong writing, organization, and information‑design skills

Ability to translate technical or process-heavy material into clear, user‑friendly content

Preferred

Familiarity with ITSM concepts

Service Portal/Agent Workspace

Content analytics

Benefits

Medical

Dental

Vision

Life

Disability

Other insurance plans

ESPP (employee stock purchase program)

401k program

HSA (Health Savings Account on the HDHP plan)

SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Corporate discount savings program

On-demand training program

Access to certification prep

Library of technical and leadership courses/books/seminars

Certification discounts

Perks to associations that include CompTIA and IIBA

Dedicated customer service team for our Consultants

Certified Career Coach

Company

Apex Systems

Glassdoor3.8

Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.

Founded in 1995

Richmond, Virginia, USA

1001-5000 employees

https://www.apexsystems.com

H1B Sponsorship

Apex Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (21)

2023 (35)

2022 (26)

2021 (29)

2020 (38)