MetLife · 2 days ago
Sr Client Services Consultant
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
$76K/yr - $102K/yr
10+ years expMetLife is a leading financial services company recognized for its commitment to customer service and employee well-being. They are seeking a Sr Client Services Consultant to manage the client experience for large PEO relationships, ensuring exceptional service delivery and client satisfaction through collaboration and problem resolution.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams
Provides exceptional customer service to support ongoing customer delivery and client satisfaction
Respond to customer needs proactively
Leads and participates in both customer- and internal-facing presentations and meetings
Collaborates and acts as a liaison to assist with problem resolution and troubleshooting
Participate in client account audits and strategic planning process
Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems
Perform other related duties as assigned or required
Maintains awareness and knowledge of MetLife’s and competitors’ products and trends
Provide mentorship, guidance and training to other team members
Qualification
Required
High School diploma
Expert knowledge of group products, services and systems
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Preferred
Bachelor's degree
10+ yrs. related experience
Prior experience in the PEO industry
Extensive oral/written communication skills
Advanced problem solving and analysis
Expert knowledge of group products, services and systems
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
And accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Private Debt Investor
2026-01-07
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Insurance News in the United States
2025-12-13
Company data provided by crunchbase