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Brooksource · 4 days ago

Deskside Support Technician

Twin Cities Area

Full-time

Onsite

Entry Level

3+ years exp

Brooksource is a company that provides IT solutions, and they are seeking a Deskside Support Technician to support the planning, development, implementation, and operations of applications and devices for internal customers.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Maddi Munson

Responsibilities

Organizes and performs Installation, Move, Add, and Changes (IMAC) of applications, computers, phones and other hardware

Troubleshoots and repairs issues related to phones, computers, peripherals, printers, applications, and Operating Systems

Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system

Plans, tests, and partners in the roll-out of new applications, hardware, Operating Systems, and infrastructure equipment

Performs hardware and software compatibility tests for monthly/quarterly security patching, application, and Operating System updates

Maintains, develops, and installs network infrastructure equipment and implements necessary changes

Provides guidance and technical expertise for users related to system or software-related purchases and provides ad-hoc user training and instruction on computer hardware and applications

May be responsible for server administration, storage back-up, and other data center activities as needed

Qualification

Windows OS troubleshootingHardware diagnosisRepairMicrosoft Acronis administrationSCCM experienceVMware ESXi administrationNetworking with CiscoPython codingLinux/Unix understandingUser training

Required

Minimum 1 year working experience in manufacturing IT/OT support space within a regulated medical device environment

Proven tracking record for supporting weekend shift independently with limited resources available

3 years of experience with an Associate in Arts degree/diploma, or an equivalent combination of education/work experience

Experience for troubleshooting Windows XP SP3 LTSC through Windows 11 Operating Systems

Able to perform motherboard, hardware component diagnosis, repair, replacement and system imaging

Admin level experience on Microsoft Acronis, SCCM, Symantec ITMS, VMware ESxi

User level experience on different virtual machine admin work, including Azure

Basic level understanding of Linux/Unix OS, Installation, deployment, testing, troubleshooting most versions. Able to perform coding script such as Python and C

Working level experience on networking with cross platform technologies: Cisco switches, APC PDUs, routers, AP nodes

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)