athenahealth ยท 5 days ago
Client Support Analyst
Belfast, ME
Full-time
Hybrid
Mid Level
3+ years expathenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Client Support Analyst, you will provide high-level support to end users via phone and email, becoming an expert in the athenaOne application and resolving client inquiries effectively while collaborating with cross-functional teams.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Qualified candidates must possess effective communication skills which includes strong written and verbal communication. The ability to think analytically and process complex information into comprehensive terms is a must
Apply organizational skills and attention to detail in all actions to ensure accurate and timely results
Utilize multiple tools provided via telephone with clients to diagnose issues and provide solutions, must be an expert at troubleshooting and split-second analysis
Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve our services
Develop deep product knowledge of athenaOne to troubleshoot and guide clients via phone and cases
Diagnose complex software issues and deliver clear, actionable solutions
Manage case and communication queues to meet quality and production targets
Use Salesforce CRM to track and respond to client inquiries promptly
Communicate efficiently with internal teams and external clients to manage expectations and status updates
Embrace continuous learning and share knowledge to enhance team expertise
Own special project assignments and actively participate in departmental goals
Qualification
Required
High school diploma or GED
3-4 years of professional business experience
Exceptional customer service skills with the ability to manage client expectations
Strong multitasking ability in a fast-paced, technology-driven environment
Hardware and Software troubleshooting experience is a preferred background as strong technical acumen is necessary to be successful in this role
Proven Teaching ability. It's not enough to give our clients the right answer, you have to ensure they understand the answer and teach them the context and/or business process for achieving a successful outcome on their own in the future
Ability to multitask in a demanding, fast-paced environment. Extreme comfort level with having multiple windows open, systems up and running, quickly navigating between screens, all while providing excellent service to our customers, responding to emails and resolving client cases, often simultaneously
Preferred
2+ years in a call center or customer service role
Experience in hardware/software troubleshooting
Proficiency with MS Office, Salesforce, and common web browsers
Ability to explain solutions effectively and teach clients for future success
Benefits
Opportunity to grow and advance through skill development.
Collaborative and innovative team culture.
Work-from-home flexibility with structured schedules.
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Events throughout the year, including book clubs, external speakers, and hackathons.
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
HealthCareIT News
2025-12-30
2025-12-19
Company data provided by crunchbase