Connvertex® Technologies · 4 days ago
Lead SAP IS-U Customer Service Architect
Jackson, MI
Contract
Onsite
Lead/Staff
15+ years expConnvertex® Technologies is seeking a Lead SAP IS-U Customer Service Architect to provide comprehensive technical and functional solutions in the utilities sector. The role involves translating complex business requirements into effective solution blueprints, leading integrated solution designs, and advising clients on best practices in the industry.
Information Technology & Services
Responsibilities
Solution Design and Blueprinting - Translating complex business requirements into a comprehensive, end-to-end technical and functional solution blueprint. This includes defining the system components, data flow, and integration strategy across the entire SAP landscape
Module Integration Oversight - Leading integrated solution design across core SAP IS-U/CIS (Customer Information System) and related modules critical to customer service, such as Financial Contract Accounting (FICA), Billing, Device Management/Advanced Metering Infrastructure (DM/AMI), and CRM/CX (Customer Experience)
Advisory and Best Practices - Serving as a trusted advisor to clients and cross-functional teams, providing utilities industry best practices for both regulated and deregulated markets. This includes guidance on SAP's 'Clean Core' and 'Fit to Standard' methodologies
Leading Workshops and Governance - Facilitating client and internal workshops, such as Conference Room Pilots (CRPs) and design sessions, to drive alignment, define scope, and ensure knowledge transfer. This also involves establishing solution governance across SAP and third-party platforms
Digital Transformation and Road Mapping - Assisting clients in their digital transformation journeys (often leveraging S/4HANA), developing high-level strategic roadmaps, and ensuring alignment with overall business objectives
Support for Project Lifecycle - Advising various workstreams, including cutover, data conversion, testing, and organizational change management (OCM), on functional best practices to ensure successful, high-quality solution delivery
Technical and Functional Expertise - Acting as the Subject Matter Expert (SME) for all technical and functional aspects of the solution, resolving complex issues in escalated projects, and ensuring the final product meets performance, scalability, and security requirements
Documentation and Deliverables - Producing key project deliverables such as design and configuration documentation, functional specifications, data migration specifications, test scripts, and training materials
Leadership and Collaboration - Collaborating closely with project managers, technical teams, and other stakeholders, and often leading and mentoring junior team members
Qualification
Required
A minimum of 15 years of Industry Solution–Utilities (IS-U)
A minimum of 10 years of IS-U Customer and Contract Management
Solution Design and Blueprinting - Translating complex business requirements into a comprehensive, end-to-end technical and functional solution blueprint. This includes defining the system components, data flow, and integration strategy across the entire SAP landscape
Module Integration Oversight - Leading integrated solution design across core SAP IS-U/CIS (Customer Information System) and related modules critical to customer service, such as Financial Contract Accounting (FICA), Billing, Device Management/Advanced Metering Infrastructure (DM/AMI), and CRM/CX (Customer Experience)
Advisory and Best Practices - Serving as a trusted advisor to clients and cross-functional teams, providing utilities industry best practices for both regulated and deregulated markets. This includes guidance on SAP's 'Clean Core' and 'Fit to Standard' methodologies
Leading Workshops and Governance - Facilitating client and internal workshops, such as Conference Room Pilots (CRPs) and design sessions, to drive alignment, define scope, and ensure knowledge transfer. This also involves establishing solution governance across SAP and third-party platforms
Digital Transformation and Road Mapping - Assisting clients in their digital transformation journeys (often leveraging S/4HANA), developing high-level strategic roadmaps, and ensuring alignment with overall business objectives
Support for Project Lifecycle - Advising various workstreams, including cutover, data conversion, testing, and organizational change management (OCM), on functional best practices to ensure successful, high-quality solution delivery
Technical and Functional Expertise - Acting as the Subject Matter Expert (SME) for all technical and functional aspects of the solution, resolving complex issues in escalated projects, and ensuring the final product meets performance, scalability, and security requirements
Documentation and Deliverables - Producing key project deliverables such as design and configuration documentation, functional specifications, data migration specifications, test scripts, and training materials
Leadership and Collaboration - Collaborating closely with project managers, technical teams, and other stakeholders, and often leading and mentoring junior team members
Company
Connvertex® Technologies
Connvertex® is a trusted Software Development and System Integration Partner for providing innovative mobility, system integration and modernization solutions to global clients in Health & Human Services, Child Welfare, Healthcare & Lifesciences Services.
51-200 employees
H1B Sponsorship
Connvertex® Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (13)
2022 (17)
2021 (31)
2020 (53)
Funding
Current Stage
Growth StageLeadership Team
Mahesh Chavan
CEO
Rohit Khirapate
Chief Technology Officer
Company data provided by crunchbase