ICW Group · 1 week ago
Supervisor Underwriting SCE
Orlando, FL
Full-time
Hybrid
Entry, Mid Level
$68K/yr - $115K/yr
2+ years expICW Group is a well-established insurance company with over 50 years in the industry, committed to transforming the insurance carrier space. The Supervisor Underwriting SCE role involves leading, training, and developing a team of Underwriting Assistants and Technicians to ensure accurate and timely processing of accounts and policies in the Workers Compensation line of business.
Financial ServicesInsurance
No H1B
Responsibilities
Ensures consistent procedures are followed, processing and analyses are accurate and thorough, and all deadlines are met
Ensures that account processing, risk modeling data entry, premium booking, and/or policy/submission handling are performed correctly and on a timely basis
Monitors the quality and quantity of work for the unit
Ensures department standards are met in a timely manner
Tracks individual team members’ error rates and the types of errors made to ensure rates meet department standards for accuracy
Audits files monthly for accuracy and timeliness
Evaluates workflow processes and recommends changes to increase productivity
Monitors workflow process to include accuracy, organization, and prioritization of Underwriting Assistant's and Underwriting Technician’s workloads
Trains team members on procedures and systems including how to set up and manage policy files manually
Trains team members on the processes behind interpreting and analyzing policy and account documentation
Participates in process development and modification
Develops a cohesive team that works well together and creates team camaraderie and a productive spirit
Serves as the main contact for Service Centers questions for agents, brokers, insureds, and other Company departments
Answers escalated customer inquiries and resolves issues and complaints
Refers inquiries to management when appropriate
Connects SCE Team Members to the greater mission, goals, and results of the Company and the WCU line of business
Provides daily direction to the team. Communicates Mission, Values, and other organization operating principles to direct and indirect reports
Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention
Establishes and holds team accountable to and adheres to hiring criteria, on-boarding, and training requirements for incoming staff
Oversees the performance management and development process for team members and performs performance management duties, development planning and coaching for direct reports
Acts as a resource for team members to answer questions and solve complex problems
Qualification
Required
High school diploma or a general education degree (GED) required
Bachelor's degree from four-year college or university in Business Administration, Management or related field
Minimum 2 years of related experience and/or training; or equivalent combination of education and experience
Preferred
Supervisory experience preferred
Knowledge of insurance and underwriting preferred
Experience testing business computer systems preferred
Benefits
Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support you 100%
Company
ICW Group
ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rob deViere
Vice President, Head of Distribution & Marketing
Iva Yuan
Chief Actuary, Head of Reserving, Pricing and Product
Recent News
2025-10-09
Company data provided by crunchbase