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Gracious Hospitality Management · 1 week ago

People & Culture Coordinator

New York, NY

Full-time

Onsite

Entry, Mid Level

$85K/yr - $90K/yr

1+ years exp

Gracious Hospitality Management is an outstanding hospitality company known for its Michelin-starred restaurants. The People and Culture Coordinator plays a key role in fostering a positive workplace for employees at the 550 Madison location, focusing on employee relations, administrative support, and ensuring compliance with workplace policies.

Food and BeverageRestaurantsSnack Food

Responsibilities

Serve as the primary point of contact for hourly employee relations issues across 550 Madison locations, ensuring timely and effective resolution of concerns

Facilitate employee conversations regarding attendance, performance, conduct, and other employment-related topics in a manner aligned with company values and legal compliance

Conduct initial investigations into workplace complaints, including interpersonal conflicts, misconduct allegations, and policy violations; escalate and partner with the Director of People Operations as needed

Coach and support managers and supervisors in handling day-to-day employee relations concerns, documentation, and appropriate disciplinary actions

Provide on-the-ground P&C presence during shift changes, high-volume times, or sensitive situations to proactively address employee concerns

Support new hire onboarding and orientation efforts by reinforcing workplace expectations and being a resource for new hourly employees

Ensure consistent application of policies and procedures, helping hourly employees and supervisors understand company policies and how they relate to workplace expectations

Collaborate with the Director of People Operations to update and implement hourly employee handbooks, SOPs, and P&C best practices

Track and analyze trends in employee concerns, attendance, turnover, or workplace conflicts; provide reports and insights to the Director to inform strategic planning

Assist with compliance audits and preparation related to labor laws, including wage and hour practices, meal/rest breaks, and posting requirements

Participate in exit interviews for hourly team members, identifying themes and areas for improvement across teams and locations

Maintain confidential, detailed documentation of employee relations issues, ensuring accuracy, objectivity, and compliance with internal and legal standards

Provide P&C coverage and leadership presence under the Director of People Operations guidance, maintaining consistency in approach and communication with teams

Assist with training and coaching sessions related to conflict resolution, team communication, or workplace behavior for hourly employees or line-level supervisors

Organizes and maintains the appearance of the office space and all back of house storage areas

Maintains and enforces office rules & guidelines

Processes gift card sales and responds to credit card chargebacks

Issues employee locker assignments and audits the locker records monthly

Organizes quarterly locker clean outs

Creates donation certificates at the direction of the GM

Maintains office supply inventory and reordering

Oversees office equipment including printers, copy machines, computers, paper shredders, and iPads. Places services calls and troubleshoots issues

Liaises and places service calls with IT for all IT and tech issues

Responsible for keeping office and operational supply purchases at budget

Performs monthly audit of company permits to ensure restaurant permits are up to date, and fire safety and annual inspections

Reports upcoming expirations and issues to the General Manager and Chef de Cuisine

Assists with additional tasks as dictated by the management team

Responsible for training new employees as assigned

Assists with payroll administration and benefits enrollment

Organizes records of benefits participation, personnel transactions such as hires, promotions, transfers, and performance reviews

Creates daily payroll reports and audits hourly time cards, schedules, and end of the night shift report for payroll accuracy

Creates payroll reports i.e overtime reports, worked hours, spread of hours for management

Records and processes all employee reimbursements/receipts at the approval of Finance

Display knowledge of the brand, culture, and product

Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability, and stewardship

Maintain professional and respectful behavior when in contact with guests, management, and teammates

Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook

Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents

Attend and participate in all scheduled meetings, training sessions, and continuing education activities

Take care of all company property

Maintain safety standards

Comply with federal, state, and local laws and regulations

Qualification

Employee RelationsHuman Resource PrinciplesPayroll AdministrationFood Handler’s CertificationRestaurant Management SoftwareADP Workforce NowFluency in SpanishCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English

Must be reachable by email and able to communicate via phone as well

Communicates information effectively and efficiently

Excellent organizational skills and attention to detail

Possesses a positive, results-oriented, team-player mentality

Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment

Knowledge of workplace safety procedures and local Department of Health standards

Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy

Ability to operate phones

1+ years of proven administrative experience

Working understanding of human resource principles, practices, and procedures

Must be able to communicate feedback professionally with all team members

Excellent interpersonal skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Proficient with payroll software

Demonstrates positive leadership characteristics, which inspires team members to meet and exceed standards

Preferred

Fluency in written and spoken Spanish preferred

Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace

1+ years of experience using ADP Workforce Now