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AIG · 2 weeks ago

Claims Operations Lead

IN-Jeffersonville

Full-time

Onsite

Entry, Mid Level

2+ years exp

American International Group, Inc. (AIG) is a leading global insurance organization. The Claims Operations Lead works directly with insured clients and various stakeholders to support the Warranty claims team, handling all Warranty Property and Casualty insurance claims for major clients.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Answer incoming phone calls, emails, and other correspondence concerning insurance claims

Ability to interface with the insured and other stakeholders concerning claims related matters

Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim

Adjudicate and settle claim according to fair claims practices

Be familiar with state statues concerning claims practices

Train, mentor, and coach other claims agents to support the adjusting and settlement practices

Audit claims files and authority use of other Agents to ensure claims best practices are being follower

Maintain knowledge of industry and asset coverage types

Handle research assignments and reporting as delegated by management

Maintain good working relationship during all contacts with clients, even during difficult conversations

Answer claims and coverage questions from other departments

Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions

Act professionally at all times

Perform additional duties and work as assigned

Qualification

Adjuster's licenseP&C adjusting experienceCustomer serviceAnalytical skillsConflict resolutionBasic Excel skillsBasic Word skillsBasic Outlook skillsCommunication skillsOrganizational skillsInterpersonal communication

Required

At minimum, the successful candidate must have their home state Adjuster's license and must be willing to complete all requirements for all states within the first 120-days of employment

2+ years of P&C adjusting experience

A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment)

Excellent verbal and written communication skill

Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations

High School Diploma or equivalent required

Analytical skills and the ability to search the internet for answers and market data

Results oriented, and able to work well under pressure

Excellent organizational skills- flexible with moving from project to project while keeping track of progress

Professionalism and demonstrate and maintain strong ethics

Effective written and verbal communication skills

Basic Excel, Word, and Outlook skills

Great interpersonal communication

Ability to consistently meet deadlines

Benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)