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University of Delaware · 1 week ago

Research Services Assistant

Newark, DE

Full-time

Onsite

Mid Level

3+ years exp

The University of Delaware is committed to fostering inclusive spaces for learning and creativity. The Research Services Assistant will oversee daily operations of the Reading Room, supervise student employees, and provide services to a diverse community of patrons.

Higher Education

Responsibilities

Supervise student employees and facilitate experiential learning activities to facilitate their growth and development. Hire, train, and provide feedback to student employees. Maintain staffing schedule for research services desk. Manage student employee payroll and monitor budget

Facilitate researchers’ use of collections, including scheduling appointments, preparing materials for use, reshelving materials, and filling reproduction requests

As a member of the Research Services team, provide reference assistance, respond to select researcher questions within a reasonable timeframe, and serve on Reading Room desk as needed

Manage the unit’s usage-related paperwork and contribute to assessment and annual statistics data collection

Process print items before and after cataloging and shelve print items and archival collections

In consultation with the Manager for Archival Processing, assist with initial receipt of new acquisitions and performs basic collections management tasks, including rehousing and initial description

Order and maintain department office supplies

Qualification

Supervision of student employeesReference services experienceData collectionAssessmentOralTechnology proficiencyWritten communicationInterest in research librariesCustomer service experienceDynamic environment adaptability

Required

High school diploma or GED and three to five years of related experience, or equivalent combination of education and experience

Experience or interest in hiring, training, and supervision of student employees, interns, or other staff with varying levels of experience

Interest in research libraries, museums or cultural/historical institutions and handling of special materials and related records

Experience in providing reference services or customer service, preferably in a learning environment

Excellent oral and written communication skills and ability to interact well with people of all ages and backgrounds

Ability to learn and use technologies to perform daily work including but not limited to word processing, spreadsheet, database and Web-based application

Interest in or experience contributing to assessment and data collection tasks

Commitment to providing support to researchers from all backgrounds and with varying levels of expertise

Ability to thrive in a dynamic environment where responsibilities may shift based on organizational needs

Ability to push and maneuver library carts and lift boxes weighing up to 40 lbs

Preferred

Bachelor's degree

Company

University of Delaware

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The University of Delaware - a state assisted, privately chartered institution - is a Land Grant, Sea Grant, Space Grant and Carnegie Research University (very high research activity).

Founded in 1743

Newark, DE, US

1001-5000 employees