Apex Systems ยท 1 week ago
Customer Service Specialist II
New York, United States
Contract
Hybrid
Entry, Mid Level
$18/hr - $18/hr
2+ years expApex Systems is a World-Class Technology Solutions Provider seeking a Customer Service Specialist II to provide support to Medicaid Providers. The role involves processing transactions, maintaining database records, and acting as a liaison for customers to resolve inquiries and issues.
Human ResourcesInformation TechnologyRecruiting
No H1B
U.S. Citizen Only
Responsibilities
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
Qualification
Required
Education: High School Diploma or GED
Required Experience: 2+ years of customer service experience
Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities: Strong telephone and verbal communication skills
Required Skills and Abilities: Customer focus and adaptability to different personality types
Required Skills and Abilities: Ability to multi-task and manage time effectively
Location: Hybrid and on-site at Riverview Center, Menands, NY
US Citizenship Required
Benefits
Health
Dental
Vision
Life Insurance; Short Term Disability
Hospitalization Coverage
Direct Deposit
Weekly Pay Periods
Training and Development Programs
401k
Referral Program
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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