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Velera · 1 day ago

Risk Program Consultant - Remote

United States

Full-time

Remote

Mid, Senior Level

$76K/yr - $97K/yr

5+ years exp

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Risk Program Consultant will lead the relationship with assigned financial institutions, focusing on Fraud and Risk operations, while consulting on risk management strategies and ensuring quality service between Velera and its clients.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Strengthen top financial institution relationships by identifying and managing financial institution fraud/risk program needs, providing expert servicing oversight and accountability for financial institution critical initiatives and ensuring fraud and risk day to day servicing requests and needs are met

Provide portfolio consulting on fraud and risk mitigation strategies, identify ongoing process improvements and operational gaps with recommendations for improvement

Maintain extensive knowledge of all fraud and risk applications and systems both internal to Velera and external (within financial institutions and industry)

Effectively develop and leverage partnerships with all Velera business units to ensure client initiatives, projects and business as usual issues and requests are resolved expeditiously to the client’s satisfaction and with risk management consulting

Conduct root cause analyses and recommend steps to remediate risks based upon findings from research. Communicate those findings and recommendations at all levels with financial institution operational staff and executives as well as internal support teams. Ensure resolution and execution related to those plans/findings

Conduct investigations of complex cross-channel fraud events or suspicious activity via detailed analysis of daily business records and ad-hoc risk assessments. Recommend and execute preventive actions resulting from those investigations

Serve as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication and action between all parties to ensure timely resolution and execution from Risk Management services teams

Coordinate and monitor open risk management service tickets, inquiries and projects to ensure response timeliness, accuracy, and quality. Internally raise partner concerns to appropriate service team employees, and upper management, verbally and/or via Velera’s internal ticketing process. Ensure that all questions/inquires/issues from the financial institutions are recorded and tracked through resolution following defined process with the appropriate resolution comments

Set and manage client expectations with regard to complex fraud mitigation system functionality, fraud related compliance and fraud mitigation rule and reporting implementation timeframes. Provide accurate cautions and clarifications related to client-specific conditions which could influence objective

Develop and implement professional presentations as the need arises for various fraud meetings and financial institution training functions. Ability to communicate effectively via WebEx and conference calls, additionally delivering high quality PowerPoint presentations via webinars and face-to-face meetings with financial institutions and upper management

Identify ongoing process improvements, operational gaps and potential remediation steps related to both existing and new financial institution experiences and processes

Participate in special project teams supporting general business initiatives outside of the primary fraud detection and analytics function

Lead and/or participate in assigned projects (internal and external) including cross-functional teams in support of Velera, business unit, and/or department goals and objectives providing best practice recommendations and oversight where appropriate

Maintain current working knowledge of all Velera offered products and service applications including its key functions, risk management options, and associated reports. Recommend reports which meet daily client needs and work with internal analytic teams to generate customized reporting options for the benefit of individual/all EFS financial institutions or where appropriate

Maintain an understanding of financial services regulations and requirements

Perform other duties as assigned

Qualification

Risk managementFraud mitigationData analytical toolsPayments processing systemsFinancial institution systemsProject managementCommunication skillsPresentation skillsProblem-solving