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Acro Service Corp · 4 days ago

Customer Support Representative II

Johnston, IA

Contract

Onsite

New Grad, Entry Level

$17/hr - $18/hr

0+ years exp

Acro Service Corp is seeking a Customer Support Representative II to join their Customer Support Team in a Technical Support Center. This role involves providing technical support and assistance to customers, requiring strong communication and troubleshooting skills.

ConsultingInformation TechnologyStaffing Agency

No H1B

Hiring Manager

Ashish John

Responsibilities

Skills in interpersonal communications, negotiation, and conflict resolution

Excellent written and verbal communication skills

6+ months experience with customer service/support experience

Proficiency with Microsoft Office products

High comfort level and experience with consumer software applications

Strong computer, research and troubleshooting skills

Ability to work support hours and occasional holidays to support the business

Schedule may include occasional holidays and overtime based on the needs of the business

Candidate must be available to work any 8-hour shift within the 7am-6pm support window

Shifts are subject to change based on volumes

Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks

Takes approximately 3-4 months from start date to reach full productivity

Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year

Qualification

Customer service experienceMicrosoft Office proficiencyConsumer software applicationsComputer skillsTroubleshooting skillsInterpersonal communicationsWritten communicationVerbal communicationResearch skillsAgriculture knowledgePrecision Farming experienceAgriculture operations experienceTechnical certificationBachelor's degreeNegotiationConflict resolution

Required

Skills in interpersonal communications, negotiation, and conflict resolution

Excellent written and verbal communication skills

6+ months experience with customer service/support experience

Proficiency with Microsoft Office products

High comfort level and experience with consumer software applications

Strong computer, research and troubleshooting skills

Ability to work support hours and occasional holidays to support the business

Preferred

Knowledge of agriculture customers

Agriculture operations experience, including Precision Farming experience

Prior work experience in Agriculture or Technology dealer channels

Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works