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Connect Search, LLC · 1 day ago

Patient Service Representative

Warrenville, IL

Contract

Onsite

New Grad, Entry Level

$19/hr - $20/hr

Connect Search, LLC is partnering with a major health system in the Chicagoland area to seek dedicated Patient Service Representatives. These roles are vital to ensuring a seamless patient registration process and delivering top-notch customer service.

ConsultingHuman ResourcesStaffing Agency

Hiring Manager

Alli Rivera

Responsibilities

Greet and check in patients upon arrival

Schedule, reschedule, and confirm patient appointments

Verify patient insurance coverage and process billing information

Collect copays, outstanding balances, and process payments

Maintain and update patient records in the electronic health system (EPIC)

Answer phone calls, respond to inquiries, and provide general assistance

Coordinate referrals and pre-authorizations with insurance providers

Assist with patient registration, consent forms, and documentation

Communicate with healthcare providers to facilitate patient care

Ensure HIPAA compliance and maintain patient confidentiality

Qualification

EPIC software proficiencyMedical office proceduresInsurance verificationHIPAA regulations knowledgeCustomer service skillsMultitasking abilityMedical terminology knowledgeCommunication skills