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MCI · 3 months ago

Bilingual Customer Service Agent (Tolling)

US-TX-Dallas

Full-time

Onsite

New Grad, Entry Level

0+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint. They are seeking Bilingual Customer Service Agents to support inbound customer service operations, assisting callers with inquiries, resolving disputes, and providing accurate information.

Business Information Systems

Responsibilities

Handle inbound and outbound customer contacts in a timely and professional manner

Listen actively to understand customer needs and resolve issues effectively

Research internal systems to locate missing information and coordinate with other departments as needed

Follow client-specific processes and maintain a courteous, professional tone

Use technology and tools to manage customer accounts and process claims

Accurately document all customer interactions in the appropriate systems

Follow all required scripts, policies, and confidentiality protocols

Escalate complex issues to the appropriate team or manager

Ensure first-call resolution through effective problem-solving

Stay current on program updates by attending training and reviewing materials

Meet all attendance and schedule requirements

Qualification

Bilingual communicationCustomer serviceMicrosoft Office SuiteProblem-solvingTime managementTyping speedCustomer empathyMulti-taskingConflict resolutionTeam-orientedOrganizational skillsAdaptability

Required

Must be 18 years or older

High school diploma or equivalent

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Reliable and punctual with strong time management skills

Skilled in problem-solving, conflict resolution, and customer empathy

Able to multi-task, stay organized, and work independently

Team-oriented with a strong customer-first mindset

Comfortable in a fast-paced, dynamic environment

Preferred

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support

Experience working on state or federal programs

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings: Secure your future with retirement savings programs, where available.

Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.