Easy Ice · 21 hours ago
Sales/Account Manager
North Charleston, SC
Full-time
Hybrid
Mid, Senior Level
5+ years expEasy Ice is a company focused on providing innovative ice making solutions. The Sales/Account Manager will be responsible for growing the customer base, managing customer service issues, and establishing strong business partnerships with clients.
CommercialConsumer ElectronicsManufacturing
Responsibilities
Respond to in-coming prospect calls and web submissions
Build trusted relationships with customers based on our collective expertise and experience
Help customers identify their business needs for an ice making solution and ensure they understand how we can address those needs
Identify the proper equipment for each customer’s business needs
Identify a customer’s process for making a decision regarding the proposed solution
Identify any concerns a prospective customer may have in outsourcing their ice making solution and work to ensure both parties believe we can address their concerns
Manage the call so that you collect all the important information while ensuring the call has a pleasant, natural flow
Issue quotes using company systems
Set-up/organize new accounts along with obtaining necessary documentation
Disqualify accounts that do not fit our program guidelines
Take detailed notes about client interactions
Manage a queue of customer sales opportunities
Work with new owners of a business that have a machine installed in a timely fashion to sign them up as a new customer prevent the loss of an account or equipment
Achieve pre-determined annual sales goal
Provide assistance regarding customers’ issues, account status and required changes
Work with existing customers to re-size equipment if necessary or select new installation locations within the current business
Visit customers and assist in the collections of accounts
Prepare any and all paperwork pertaining to account changes as it pertains to collection payments (credit card/bank draft)
Prepare all corresponding install and pull information as it pertains to your assigned accounts
As needed, coordinate the recovery of equipment from closed accounts
Contribute to team effort by performing other duties as assigned
Qualification
Required
Bachelor's degree or 5+ years of related experience
Unrestricted right to work in the United States, required
Drive a personal vehicle for up to 50 percent of the hours worked
Adhere to a hybrid work schedule, requiring 2 days in the office a week
Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi-line phone systems
Strong command of company's policies and procedures
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
You are self-motivated, disciplined and work well individually and as a team member
Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
Preferred
5-7 years of sales and/or customer service experience is preferred
Company
Easy Ice
Easy Ice is the smartest way to get a commercial ice machine. We are the only national company that 100% guarantees you will never run out
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
Saratoga Investment
2020-01-09Acquired
2014-02-09Series Unknown· $20M
2013-03-29Debt Financing
Leadership Team
Scott Buttz
Chief Executive Officer
John Mahlmeister
Co-Founder and Chief Operating Officer
Recent News
2025-12-01
2025-11-11
2025-10-02
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