Retail Customer Service Associate Part Time jobs in United States
cer-icon
Apply on Employer Site
company-logo

BJ's Wholesale Club · 1 day ago

Retail Customer Service Associate Part Time

positionOneonta, NY
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16.50/hr - $19.80/hr

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Retail Customer Service Associate is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

E-CommerceRetailShopping
check
H1B Sponsor Likelynote

Responsibilities

Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
Reviews and maintains the AP Alert Binder according to AP standards
Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensure the execution of the repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintains high standards of safety for members and team members
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
Processes empty water jug return vouchers to members
Maintains all club policies and procedures
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job

Qualification

Interpersonal skillsBasic math skillsSmart handheld device usageAttention to detailTrainingCertification

Required

Strong interpersonal skills and an attention to detail are required
Ability to use a smart handheld device
Must successfully complete required training and certification processes
Must be employed with the company for at least 6 months
At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age

Preferred

Basic math skills preferred

Benefits

Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Company

BJ's Wholesale Club

twittertwittertwitter
Glassdoor3.1
company-logo
BJ's Wholesale Club, commonly referred to simply as BJ's.
dateFounded in 1984
location
Westborough, Massachusetts, USA
people-size10001+ employees
web-link
http://www.bjs.com/

H1B Sponsorship

BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)

Funding

Current Stage
Public Company
Total Funding
unknown
2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity

Leadership Team

B
Bob Eddy
Chairman and CEO
linkedin
L
Laura Felice
Executive Vice President, CFO
linkedin

Recent News

The Motley Fool
Do You Own BJ Stock? You May Want to Sell and Buy TJX Instead.
2025-12-20
PR Newswire
RD Management Announces Completion of Major Redevelopment at Casselberry Exchange Shopping Center, Welcomes New BJ's Wholesale Club
2025-12-15
Retail Dive
BJ’s CEO: ‘AI is a big part of our future’
2025-12-04
Company data provided by crunchbase