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Swissport · 1 day ago

Onboarding Specialist

Sterling, VA

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The Onboarding Specialist is responsible for supporting and monitoring the post-hire clearance process for all operational Swissport new hires while ensuring regulatory compliance and enhancing the candidate experience.

AerospaceAir TransportationService Industry

Responsibilities

Support the candidate onboarding process from offer acceptance to start of training

Partner with HR on candidate onboarding processes via iCIMS, including pre-employment background checks, drug screenings, including airport authority and badging forms, FAA regulatory, and state tax forms

Guide candidates through the onboarding process with clear, concise communication and instruction; attending to barriers, and upholding the service standards of the organization

Monitor candidate onboarding tasks in Applicant Tracking System (iCIMS) to ensure the timely completion of assigned tasks

Engage with candidates via phone, email, and text to follow up on pending items and provide guidance and support on the onboarding process

Collaborate with the Talent Acquisition, Human Resources, and Training teams to resolve challenges and continuously improve onboarding processes

Maintain confidentiality and diligently protect the personal information of candidates and team members

Ensure compliance with federal, state, and local regulations

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments)

Qualification

Onboarding process managementRegulatory complianceICIMS proficiencyMicrosoft Office proficiencyCommunication skillsTechnical acumenDetail orientedOrganizational skillsWork under pressure

Required

1-3 years of previous HR, onboarding, operations or regulatory compliance, or related experience preferred

Experience working in a role monitoring a process or workflow

Excellent communication skills- written, verbal, and listening skills. Able to communicate effectively both in-person and through written correspondences with candidates, peers, managers, and leadership

Ability to engage all candidates with the highest standards of personal, professional, and ethical conduct

Microsoft Office Skills include scheduling Outlook meetings, responding to candidate inquiries via email, entering candidate data into an Excel tracker, etc

Comfortable performing repetitive tasks

Ability to manage candidates at different phases of the onboarding process, with many with different hiring requirements

Must have technical acumen and be comfortable working with dashboards and widgets and working in different systems daily

Detail oriented, self-motivated, proactive, strong organizational skills and ability to prioritize

Proficiency in Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint, etc.)

Works well under pressure and adapts well to working with short deadlines in tight turn-around situations