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Crate and Barrel · 1 day ago

Team Leader, Customer Experience & Outreach

Boston, MA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Crate and Barrel is a leading home furnishings retailer, and they are seeking a Team Leader for Customer Experience & Outreach. This role involves leading a team to meet sales goals, coaching associates, and ensuring excellent customer service on the sales floor.

Retail

Responsibilities

Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader

Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth

Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader

Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide

Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)

Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance

Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Qualification

Customer service experienceRetail leadership experienceMicrosoft OfficeGoogle applicationsCommunication skillsOrganizational skillsTime management skillsProblem solving skills

Required

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem solving skills

Demonstrated ability to execute and drive results

Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed

Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly

Ability to be in the store as the Leader on Duty multiple times a week

Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management