Element Materials Technology · 4 days ago
IT Support Engineer - End User Support
Enfield, CT
Full-time
Onsite
Mid LevelElement Materials Technology is one of the fastest growing testing, inspection, and certification businesses in the world. They are seeking a Level 2 IT Support Technician to provide 2nd line support and IT project resources to their Americas colleagues, focusing on supporting, maintaining, and upgrading existing systems.
AerospaceBuilding MaterialIndustrial EngineeringInfrastructureMechanical Engineering
No H1B
U.S. Citizen Only
Responsibilities
2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central. DCRM Administration of Microsoft AD, ADAXES
Mobile Phone configuration and support using MDM (Intune)
Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
General PC / Server administration and maintenance including fault diagnostics and performance improvements
New implementations, migrations, and upgrades
Reliable transportation for local support of 6 locations within a 70-mile radius
National Travel required up to approximately 10-15%
Qualification
Required
Computer related Degree, Microsoft Certification or equivalent work experience
Significant server / desktop support experience
Excellent customer service skills and ability to work on own initiative
Understands the importance of documentation and on time delivery
Sound backup and system security practices
Experience leading rollouts, migrations and system upgrades
Very teamwork oriented
US citizenship is required for working in and around ITAR controlled areas and data
Experience within the following is required: Windows Server 2012 and 2016, including DNS, DHCP & WINS
Experience within the following is required: Microsoft Active Directory
Experience within the following is required: Microsoft Windows 11, 10, 7 and XP
Experience within the following is required: MS Teams, Ring Central
Experience within the following is required: Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
Experience within the following is required: Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)
Preferred
VMware
Service Now (SNOW)
Supporting and configuring mobile devices (Apple, Android and PDA)
Cloud based technologies (Azure / AWS)
Mimecast
Dynamics CRM
LIMS Experience
Company
Element Materials Technology
Element Materials Technology is a network that provides inspection, testing, and certification services for materials and products.
Founded in 2010
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-23Acquired
Leadership Team
Jo Wetz
Chief Executive Officer
Recent News
2026-01-08
2025-10-23
Company data provided by crunchbase