This job has closed.

Ambercare · 1 week ago

Bilingual Home Care Service Coordinator (Scheduling/Recruiting)

Alamogordo, NM

Full-time

Onsite

Entry Level

1+ years exp

Ambercare is dedicated to helping older adults and individuals with disabilities live safely and independently at home. The Service Coordinator will be responsible for scheduling caregivers, ensuring quality service, and managing client interactions.

Assisted LivingHealth CareNursing and Residential Care

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence

Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted

Contacts care providers and clients to provide service updates

Conducts monthly client wellness calls and conducts home visits as required

Provides thorough, complete follow-through on escalated client complaints and theft claims

Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines

Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter

Maintains a high degree of confidentiality at all times due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency

Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements

Abides by all regulations, policies, procedures and standards

Qualification

BilingualSchedulingMicrosoft ExcelMicrosoft WordInterpersonal skillsOrganizational skillsCommunication skillsHome care experienceClient wellness callsConfidentiality